ComplaintsforMopio Inc.
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this chair from Mopio's website on May 20th and received it at my home on May 28th. After installing the chair, I realized that this chair is awfully hard and very uncomfortable which is defintely not what I expected but moreso what is not actually not even true considering the description and video's that I reviewed on your website. Since May 29th, I have emailed the company at least four times to date- to notify them that I am not happy with the chair and wish to return to them for a full refund- in which the company instructs customers to do when requesting a refund or returns. Per their website, it clearly states that customers have 30 days to return the item and directs the customer to email first to request return label to get started. Even with several emails to them requesting assistance, I finally received an email response back listing their return policy- which is unrealistic, unfair, and also untrue. For example, they mentioned all returned items must be in it's original unsealed and undamaged packaging. It also mentioned that the prepaid label supplied with the chair must be used. I responded back to that email raising my questions and ultimate concerns of their return policy and explained to them how would I or anyone else are able to test the chair for comfortability if it's not opened and assembled upon delivery? It was until after I did this to determine it is not comfortable. Also, the return label was not included with the chair. Since sending that email, I still have not received any response. I am filing a BBB complaint with this company because this company is not right in terms of not honoring what their product nor return policy depicts on their website which is completely misleading. I followed their return instructions listed on their website and to not be assisted within a timely fashion is not right as a company nor to a customer. I'm am asking if ******************** can intervene to assist me with return and refund for this item.Initial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Original Transaction date: 01/07/2024 Amount of money lost: $1,300 Issue: An order was placed on 01/07 for 2 futon sofa beds from Mopio. I realized quickly that I wanted to change my order. I contacted Amazon customer service 5 mins later asking them to cancel the order. Amazon assured me the order was cancelled, so I proceed to order one more sofa bed. Amazon reached out to Mopio about 30 mins from the time of purchase and asked them to cancel the order. 3 days later on 01/10 Mopio finally responds and says sorry you want to cancel but the order has already been shipped. So what should have been a simple cancellation, now had to be a return. Amazon and I proceeded to contact Mopio requesting to return all 3 items. The return request was submitted on 01/10. Over the next 30 days, Mopio continues to message me asking all sorts of questions like, "is the item in its original packaging?" and "are you trying to return all of them?" and then asking if I wanted to keep the items for a 10% partial refund. They also inform me that there might be shipping and restocking fees. As I answer each question, it took them days to respond, just to ask me another question that could've been asked previously, further dragging out the issue. I begin to suspect maybe they are trying to drag this out past the 30 day return window. Meanwhile my tiny apartment is cramped & filled with huge boxes for 3 sofa beds. It's important to state here that I found out I was pregnant while this was happening. This situation caused me immense amount of ****************** and disruption to my routine.Eventually they tell me to return the sofas, pay for the *************** will refund me. I had to pay someone with a truck to help me get the sofas to ****** I spent about $600. Afterwards, they tell me Amazon declined the A-Z claim & there's nothing they can do & they also wont be paying for shipping. Amazon has a different story.I am now handling the issue through my credit card *****************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.