ComplaintsforExpert Home Builders, Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contacted Expert Home Builders because of a coupon I received in the mail for 35% off roofing, on 2/13/24 I met with their representative ********************* where I explained that I had a leak in my patio room that I wanted fixed, I was originally quoted $9,000, I showed him my coupon for the 35% off and he stated that was only good for the whole roof, he also stated that I would need a new roof in the next 1-2 years. I agreed to have the whole roof and patio roof for $45,000, I again stated minus the 35% to which he said yes don't worry about it, the work was performed and completed and in the end I was left with 2 loans, one for $15,000 and one for $25,000, I also paid $4,000 out of my bank account and only given a $1,000 discount, when I kept questioning the discount amount ***** just kept saying don't worry about it I'll take care of it, after everything was done I was looking over the paperwork and I was never given a breakdown of charges and payments, I have requested this breakdown several times only to receive the same documents that I already have. I decided to contact the main office and explained to them in several e-mails the situation hoping to resolve this matter and to this date I have not received any responses that's why I decided to contact your company to see if you can assist me with this issue. Thank you

  Business response

  07/05/2024

  We are attempting to reach our client to come to a possible resolution 

  Customer response

  07/06/2024

   
  Complaint: 21894735
  
  I am rejecting this response because:
  You stated you are trying to contact me to resolve this issue, to date I have not received any notification from you whatsoever, no phone call, email or regular email, no attempt has been made on their part to settle this issue.
  Sincerely,
  
  ***********************

  Business response

  08/09/2024

  We have since resolved this with our client and have reached a settlement here

  Customer response

  08/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I paid them for a big project to do our front and backyard including our fences and gates. We spent about $140000.00. The contract was for $120000.00 but we added some stuff later. All together most of the job they did was decent but the fences and gates are all broken and messed up. The gates do not close and every single boards are broken because of the poor material. When I signed off the contract I told them the gates do not look ok and they said just signed it off and pay the contract and the assured me that they stand behind their work and just wait for few months and see how bad they are and for the past 9 months or so I am dealing with them but no results yet. So I am fed up with them.

  Business response

  05/15/2024

  Hello we would like to inform you that we are in contact with our client and resolving this matter

  Customer response

  05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They reached out to me and agreed to fix the problem. So if possible please remove the complaint for now because I believe they will fix it and if they dont then Ill reach out to you again. Thank you  
  Sincerely,
  
  *****************************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired expert home builders to add extended patio to our house back in 2022. The first try to complete the patio it came out horrible. In about 2 months of completion the concrete was cracking, posts holding up the roof was cracking, and the roof started to leak. We had them come back and redo the whole patio.2nd time they had new project manager and new crew the patio turned out okay, not for $27,000. We were not satisfied with the ceiling because it was wavy and the project manager argued that ceilings were always straight, after going back and further with him they somewhat fixed the wavy ceiling. I felt forced to argue because he said his manager would not agree to do it all over again. Fine. Now we are currently trying to sell our house on ********************************, we found a buyer, they hired inspector and guess what? the patio roof failed inspection. We went the route to pay a licensed contractor do their job currently so we wouldnt have any headaches or issues because we are not experts or builders. This whole experience with Expert home builders has been a nightmare. We Paid for quality work to done. $27,000 is a lot of money for poor work. I want my patio roof fixed with no more cost coming out of our pockets because we dont have anymore.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a hold of the cost breakdown for 5 months and nobody is willing to get that to me. We have outstanding loans for 275K, and the company has not explained to us what part of the cost is their fee on top of the work done. I feel we are being overcharged which was why I have been asking for the breakdown. If the charges are correct and they have a usual and customary contractor markup, that is fine and I would like to see the whole breakdown. But the fact that I cannot see anything, and they are not responding tells me we are being overcharged. I have left numerous requests with our project manager and have called the company a couple times directly. No information has been given to me. There are some walls that are not straight and there have been several small details that were carelessly done. Also, the project was estimated to be completed by the end of July and it was not completed until September due to several careless mistakes and having the same contractor come back multiple times because they were not paying attention to detail and left things incorrect. My feeling is that we are being way over charged and part of our loans need to be cancelled. In addition to all of this, we had 3 or 4 project managers that were hardly ever at our job site and I, the homeowner, was left to manage all the contractors on site. They would show up not knowing what they were supposed to do and this occurred over half the time. I would have to direct them every single day of the project and feel that I deserve reimbursement for all my time. If I were to charge for my time spent, it would be at least 36K. I dealt with them daily, at least 6 days a week for over 5 months so that looks like this - $300 per day to manage them x 120 days = $36,000. On top of that, I feel we have been over charged in general and again, they never gave us their markup.

  Business response

  02/05/2024

  We are in contact with our client and are working towards a settlement to remedy this situation.

• Initial Complaint

  01/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  18 months ago, new kitchen and 2 bathrooms remodeled. Looked good but recently upstairs bathroom developed leak, dripping into downstairs bathroom. Licensed plumber opened up wall and cited multiple incorrectly pipe connections. Shark bites were used instead of soldering. Also sealant on tile joint cracked all along seam line. Would never recommend this company. Never got shower door I was promised. Contractor and project manager never returned calls.

  Business response

  02/05/2024

  We have tried to to reach our client but our attempts to reach her have gone unsuccessful, we would like to schedule for one of our crews to go investigate the situation and the proceed with finding the best way to remedy this mattert

  Customer response

  02/05/2024

   
  Complaint: 21088786
  
  I am rejecting this response because:
  Their first effort to reach out was today. As I already paid out of pocket to fix their error weeks ago, there was nothing for them to do. As their plumbing workmanship was shoddy, I would not trust them to fix it. Their management is supposed to reach out to me- unless they want to reimburse me for the licensed plumber, I feel that they arent taking me seriously, and stand by my complaint.
  Sincerely,
  
  ***************************

  Business response

  02/07/2024

  We still working with the client in order to solve this matter. 

  Customer response

  02/07/2024

   
  Complaint: 21088786
  
  I am rejecting this response because:
  No contact from the business, even though they stated theyd have manager call immediately.
  Sincerely,
  
  ***************************

  Business response

  02/07/2024

  We have called multiple times to our client at ************** but goes straight to voicemail. 

  The phone number we are calling from is **************.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract on 11/3/2023 and paid Expert Home Builders **** a $1000.00 deposit to have repair work performed on my house sub-structure for a contract price of $6450.00. When the day came to start work (and no one showed up), I called the company and was informed that the contract price was too low and they now wanted $12,500.00. The only explanation they gave was that they underestimated the job. I informed them that I no longer wanted to proceed and requested my $1000.00 deposit be returned (that was around 11/13/2023) and they agreed. To date after 3 phone calls checking the status, I have not as yet received my $1000.00.

  Business response

  01/02/2024

  We track every check we issue and client received the check on DEC 13 

  Customer response

  01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is a shame that they failed to address their bait and switch process in their response. But at least I got my $1000 deposit back!
  
  Sincerely, 
  
  ***********************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around June 2021, ********************* and his team helped repair and renovate our garage which was built in ****s and had mold damage. Eventually we agreed to some additional services he offered including a total overhaul of our garage, updated walls and cabinets, insulation, replacing our entire roof structure as well as exterior paint job. We paid roughly $85k. In August 2023, there were some heavier than normal rains and we noticed some cracks on the ceiling and water leaking in that damaged a treadmill we were using in the garage. A contractor friend took a look as a courtesy and mentioned that there should have been water proof material that was not used. In addition, the paint they used on our exterior walls started cracking as well. I have tried reaching out to ******************* in August and again multiple times to the main line - ************ to our account managers name is *****, but no one has contacted me back on this. Ideally we would need someone to take a look at the ceiling cracks and water damage and make sure this is repaired. The paint job issue is secondary.

  Business response

  12/19/2023

  We have since resolved this with our client

• Initial Complaint

  12/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 10/22/23, Project manager, ********************* and *** (last name unknown), from Expert Home Builders arrived at my home to provide an estimate on landscaping and pavers for my front yard. I signed the contract and paid a $1000 deposit by check. *** and a crew arrived on 10/23/23 to begin the project. They removed a concrete step that leads to my front door, and took some measurements. I was required to make a payment of $8000. On 11/15/23, the crew arrived. They were at my home for about 3 hours. I was required to make a payment of $3,000 that day, which I paid by check. After the workers left, I checked the progress. They did not demo the concrete as stated in the contract. They simply slapped the pavers on top of the existing concrete and cemented most of them. There were crooked lines, unleveled and wobbly pavers, gaps everywhere, no sand, no framing, none of the protocols that come with a professional pavers installation. Poor workmanship. On 11/16/23, I had a landscape consultant take a look. I was told the work was improperly done, not up to code, and would not be approved by my HOA. I was informed that I would have water damage and possibly mold due to the shoddy work. I was informed that this company's B- General Building Contractor license is not a license that includes the install of pavers or landscaping. Expert Home Builders does not hold a landscaping license, therefore I am claiming fraud and the contract is void. On 11/16/23, I communicated to **** my concerns about the misrepresentation about the company's license, and the quality of the work . **** offered to have the crew come back and demo the concrete and do the work correctly, or cancel the contract. On 11/17/23, I canceled the contract & told **** to refund all of my money. A conversation with **** and his Supervisor- *** , and myself was had on 11/21. I demanded a full refund within **** days. On 11/27, *** called me & agreed to give full refund. As of today, I have not received the money.

  Business response

  02/07/2024

  We have since settled this issue with our client 

  Customer response

  02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. date of transaction- January 2023 2. Amount agreed on is $26,500 w/c is fully paid for.3. Work is to strip old tile and carpet and replace with new tiles.4. Due to poor workmanship , the tiles are moving and the only way to replace it is by breaking each tile that is to be replaced w/c is about close to 20 tiles that measures 24inches x 48 inches (Big tiles) and expensive.5. Reach out to home builders and it is now November 9 and still no solution as to when they will replace the tiles. I have purchased more tiles to speed up the work and they have no one to work with me.

  Business response

  11/22/2023

  we are in contact with our client and are trying to schedule a date for our crew  to go out

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company contracted to work on my rental house in *********** **. They guaranteed to supervise the work and no one other than workers who could not speak English and had no idea what they were doing showed up to work, with no supervision. They did more damage than good. I told them not to come back as they were messing up my house. Now the home office is threatening me with a lien.

  Business response

  11/22/2023

  We are conducting a thorough investigation into this situation and are working on resolving this issue with our client and we hope to remedy this situation as soon as possible  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩