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ComplaintsforRejuvagrow
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This seller is a fraud! I purchased one bundle of hair extensions for almost $200 a month ago. The seller has not shipped my product or provide shipping info. All emails sent are unresponsive. Do not purchase from this seller!Initial Complaint
10/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 21, 2023 I made a purchase from ***************************** at *********************************** for hair growth tea. I made a purchase from this vendor before and have received the merchandise without any problem. I received an email on 06/21/2023 confirming my order, however, I never received a shipping confirmation. I decided to follow up with the merchant on 07/07/2023 at the contact email address that was on the website ***************************************** As of today, the contact us link on the website has been disabled. On 07/10/2023, I reached out to the owner on Instagram at her personal page which is @malaikafrazier. She responded stated she would follow up with her management team. I followed up again on 07/17/2023 via her personal instagram page @malaikafrazier and she responded again asking what exactly I ordered and stated she would get back to me, she didn't. I sent additional messages on 07/25/2023 and on 08/06/2023 and she did not reply. She is an active instagram user and posts content everyday, however, she stopped responding to my direct messages. I am asking for her webpage to be shut down as I was scammed. Today is 09/18/2023 and I haven't heard anything from her nor received the merchandise. I attempted to do a PayPal dispute but I missed the deadline to escalate my claim. I would also like for my $34.99 to be refunded. I have attached screenshots.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.