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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 3/11/2024 my home warranty American Home Shield sent Climatech to repair my HVAC. The technician said the unit is old and needs freon which is causing it to overheat and shut off the breaker. He said it needs 4lbs of freon. He told me the a/c unit is from 2006 but I said no it was replaced 2009 or 2010. He said they might have given me an old unit, which makes no sense, no company will sell a 4 year old unit as new. He was insisting the unit is from 2006. I even called their office and asked them to follow up with him before he adds the freon to make sure he is putting it in the correct unit. I checked with my HVAC manufacturer the following day and they confirmed with my serial number that it is from 2009. Please see attached email below. This is a condo building and there are a few York AC units on the roof. He put the freon in the wrong unit, I'm paying for someone else's coolant. Now my HVAC shut down again and does not work. I am trying to contact the company but no one answers. I need my money back as they did nothing to my AC unit. I have attached the invoice from Climatech plus I paid a $125 service fee to American Home Shield that goes to the vendor. I have also attached a photo of my ac unit with serial number (top right corner) and the email from the ac manufacturer.Business response
04/02/2024
Hi, we are working with the customer to resolve their issue and willing to refund full amount.
Thanks.
Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.