![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPodshare Melrose
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
PodShare (Melrose/Western)Booked two beds for two nights, total cost $185.40 Ive requested a refund because, after arriving and seeing the state of the facilities, my friend and I could not stay the night there and had to find alternative accommodations. PodShare is refusing a refund because the request was not made 48hr before our stay. My last minute cancelation and request for refund was due to them misrepresenting and failing to provide what was promised and advertised on their website with regards to their service. This included:No staff on site, so not secure/safe.No air conditioning.Facilities overall: bed rooms, stairs, hallways, bathrooms were dirty and grimy.Personal belonging left and piled up everywhere.No secure lockers, as advertised (they had wood cabinets with latches).Bedding was either dirty or stained.Overall miss representation of the state of their facilities as advertised.I am attaching photos of what was represented online and photos of the actual state of the service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4958 Melrose Ave
Los Angeles, CA 90029
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.