Business ProfileforThe Biltmore Los Angeles

On June 28, 2024 I checked into the Biltmore and paid $300 for two nights. When I got there I paid a $300 deposit, $100 dollar refundable, $100 in nonrefundable resort fees, and $100 non refundable pet deposit. I was due to check out on June 30th, so that morning at 8am I paid another $300 for two more nights online. Check out time came around and I got no call from the front desk, no one knocked, and my key still worked so I assumed since they received my payment to extend that everything was good to go. I went in and out several times that day and no one said anything. At midnight that night, my room phone rings and the front desk said I needed to come down and check in. Confused, I went downstairs and the front desk told me I needed to pay another $300 deposit. Being that I didnt change rooms, I didnt check out, my dog didnt check out, I didnt understand why I needed to repay my deposit especially since my first one has yet to be returned. I asked them since it was a Sunday night at almost 1 am and I only had cash. If I could give them cash, if they could roll my deposit over, or if I could pay them as soon as the bank opened at 7 am Id pay them another deposit. They told me I had 30 minutes to figure it out. At 1 am security and the manager on duty, *******, came to my room and told me I needed to get off the property. I tried to calmly reason with them, I have been staying with them at least 10 times a year for the last 5 years. They stood at my door until I was packed and escorted me off the property and told me I could call them tomorrow about my money. After I exited the room, the manager entered my room to check for damages, he found none. Never have I ever been treated so terribly by a business, especially one which I have been a loyal customer to for many years. In 2022 alone, I spent over $10,000 dollars at that hotel. I am disgusted and appalled with their behavior, and I will never be returning to their hotel nor do I recommend it for anyone.