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ComplaintsforCo-signing.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed a complaint on March 5,2024 under File # ******** and the resolution was received on March 15,2024. Although the company has not admitted to any fault it was agreed that a refund would be forthcoming. As of today March 25,2024 I have not heard from this company nor have a received a refund. I closed the first complaint with faith that the company would honor their resolution to the first complaint.Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I applied to Co-signing.com on January 24,2023 for help in getting an apartment. I applied in confidence because I have used this company in the past with no problems. Also, on their website it clearly states that it is 100% money back guarantee in not approved for any reason. On January 25,2024 I sent the $2000 fee for the cosigner (which is held in escrow until the lease is signed according to their website). The apartments I had applied for denied the co-signers application. I sent an email to the **************** email address letting them know the application was denied. I also spoke with ****** at the only number you can call in regard to getting a refund. I sent the denial letter from the apartments to the Customer Support email as well as to the cosigner email (Imagination Glow). The apartments talked with the cosigner in regard to the application being denied. They finally sent an email on February 6,2024 stating they would issue the refund. It is now March 4 and I have yet to see the refund. I have emailed several times and spoke with ****** to no avail.Business response
03/15/2024
Hello,
We have been in contact with the customer and are processing the refund, however the services were rendered and the cosigner was approved which put our company in a strange situation being that even tho services were rendered a refund was then requested after. Our accounting team has been working on changing the designation of this case so that we can quickly process the refund even tho services were rendered, do we send the refund now to the BBB and you will now disperse to the customer? Please advise
Customer response
03/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will be expecting my refund as soon as possible.
Sincerely,
*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.