ComplaintsforFreedomPop
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi there I recently purchased a freedompop SIM card from Target indicating that I could sign up for the free standard monthly plan which consists of 100 Minutes, 100 Texts, and 100MB of data. However, when I try to activate this plan using your activation website, the option to sign up for that plan is nowhere to be found. Can you please manually enroll me into that plan? I tried contacting your email support but I got no response from anybody.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sold and advertised a '100% FREE!' cell phone plan on *************** then automatically charges you if you use up most of your free plan minutes/data.If you don't 'upgrade' to a paid plan within <3 months of opening an account, they will simply cancel your line and take your number.Horrible dumpster fire of a scam/policy.Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have two annual prepaid cellular data plans (1 gig per month) with FreedomPop; both have existed for several years. Each of these is current and was recently automatically renewed (3/3/24 and 4/1/24) by FP going to my Paypal account and taking the payment. Neither currently is working and I have no internet access. THREE TIMES in the past year this has occurred previously, usually on the first day of a month. In the past upon my reports they have remedied this after several days, and even on one occasion given a $20 credit. Since these most recent renewals however, it is occurring EVERY MONTH. Apparently their system has lost the ability to track annual prepayments and so creates a billing issue EVERY MONTH, suspending the accounts. Worse, this month the account renewed on March 3 has disappeared completely; it no longer exists in their system. Attached are screenshots showing the current accounts and their status. The last time (early March) I reported this problem, after five days (and a second email when they did not respond) they fixed one account and told me there was nothing wrong with the other, even though it showed no data used and none available. It took a third email with images (like the attachments) showing they were wrong to get the second account fixed. Clearly all they did was turn the accounts back on for the current month; the underlying issue of not recording and honoring my ANNUAL prepayments remains and has once again triggered a loss of service (and actually closed one of the two accounts). FP CUSTOMER SERVICE is terrible; no response to emails until the second or third contact and no support telephone number...Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The FreedomPop just stopped my cell phone services without any notice for the number which I have been used for twenty years, and I have tried to contact with them for two weeks to ask them to activate my number again, but no response at all. I have lots of important services with that phone number like tax, bank etc. Last month they were still charging the phone service fee, but without any notice my account was inactive and I cant make any call and text.Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a FreedomPop SIM kit from ******** which included a data, text and phone plan. There was no time limit/limitation on that plan.FreedomPop arbitrarily chose to cancel that advertised plan, and demanded I either upgrade to a new plan or buy a new phone from them, despite my current (new model) phone being compatible with their service. Neither of those stipulations were included in my original purchase/plan.Further, FreedomPop is still selling those SIM kits, thereby still offering the service I originally purchased, despite claims otherwise.This is a classic ****************** ongoing offer is available at:***************************************************************************************************************************************Initial Complaint
01/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I don't have FreedomPop for my cell phone service or an account with them. I use a major company. I have been charged a $12.00 fee, which was automatically deducted from my bank account this ******. I want that fee refunded and my card information removed from the FreedomPop system. On my account it shows the following:Type POS Withdrawal Description POS Withdrawal (FIS) FPOP MOBILE ***** Constellation ************ CA(1794)Transaction Date 01/26/2024 Posted Date 01/26/2024Initial Complaint
11/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I disputed a charge from FreedomPop on my credit card and Freedompop contacted me to close the dispute so they will process my refund. I have done so and provided the letter from the bank as Freedompop requested but more than 2 weeks have passed without the said refund. I asked for the status twice and was told that they are waiting for their dispute departments response.I called the credit card company to find that a dispute cannot be filed twice.Initial Complaint
08/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Mobile cel service provides inadequate customer support and billing charges after service discontinuedInitial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They automatically moved my free tier account to a paid one - they did send an email, but I didn't read it. I wouldn't think it would be possible to go from free to paid. This is like a scam. They should refund everyone who automatically went to a paid tier. I used the phone with the free service for a very short period of time, and since it was free (after paying for the sim card), I never paid attention to it again.Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed up for cell viop plan through freedom pop for my daughter when she moved back home. We received the information in the mail but decided to cancel bc it wasnt what she needed. They have been charging me $6.98 since may 2021 ** I didnt read an email they sent me which most likely went into spam. I have asked to be refunded since the phone was never activated. 26 months and counting.
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Contact Information
Customer Complaints Summary
52 total complaints in the last 3 years.
11 complaints closed in the last 12 months.