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ComplaintsforCohen Jewelers
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I found a Cartier watch at this store in the jewelry district downtown. After going back and forth on the price I finally gave in to get unwillingness to go before **** and gave her my card. Although the entirety of the bill was in my bank account, I'd hit my limit for the day and my card was only run for just under $*******. She told me just to come back to pay the rest the next day when I'd be able to pick up the watch. By the time in got home (which was only about a block away) she was already calling me stating that her "boss" said he couldn't let the watch go for less than **** at which point she let me know if could come in for a refund the following day. About 20 minutes later she calls AGAIN telling me that NOW "her boss" said that if it paid cash we could stick to the original price. I'm furious by then and over it and return the following day to collect my money. After about 20 minutes and some help she couldn't figure out the refund. She said to give it about 2 weeks and it's been about a month and a half now and still no refund... no watch.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.