ComplaintsforAzalea Jewelry
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On march 19th of 2022 I purchased ****************** band from Azalea Jewelrys Etsy page for $394.83. This summer a diamond fell out and I reached out to the company to ask about a replacement. They said they offer that for free and to just send it back. This conversation is in writing over messages in my etsy account. I sent it back on 6/16/23 and now the company is not responding to any messages. I mailed it back using **** registered mail with tracking #R8736380654US to the requested ************************* at *************************************************************************. I now see that this address is a home address not a business and I have seen on their ******** page a review from a customer who had this exact situation happen to them as well. I have filed a complaint with my credit card company and am awaiting to hear back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.