ComplaintsforDazzling Rock

• Initial Complaint

  05/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order and paid in full on April 30, 2024. I received a shipping confirmation on May 12, 2024. Dazzling Rock cancelled my order and refunded my payment on May 13, 2024. ********************************Tue, Apr 30 at 7:15 AM Dazzling Rock Order Confirmed Hi ********************,Your order has been placed.Your order number is #D***** Order Total $193.12 Transaction Id: ************ Item Code: CV10523-14KW Estimated ships on: May 14th, 2024 GMT-4 ********************************Tue, Apr 30 at 9:57 PM ORDER STATUS3 Dear ********************,Your Order Number : ***** Order Payment Status: Collected Order Total :$193.12 ****************************Sun, May 12 at 11:30 PM Dear ********************,Thank you for your order from DazzlingRock Store! We wanted to let you know that your order (#D*****) will be shipped out in 1-2 business days via ***** **** First Class Mail on 5/13/2024. You can track your package at any time using the link below.Track Your Shipment: ********************** This shipment includes the following items:Item #DescriptionQty CV10523-14KWRound Lab Grown White Diamond Wedding Trio Ring Set for ********* (0.45 ctw, Color H-I, Clarity SI2) in 14K White Gold1 *******************************Mon, May 13 at 4:35 PM REFUND CONFIRMATION Order Information Description:Refund Transaction at DazzlingRock.com - Order # ***** Invoice Number: ***** Total: $193.12 (USD)From: dazzling rock <**********************************>To: ***************** <***************>Sent: Monday, May 13, 2024 at 04:36:07 PM PDT Subject: Order D***** We regret to inform you that there have been pricing discrepancies with the listed item, leading us to cancel your order and initiate a refund. We sincerely apologize for any inconvenience this may have caused. Should you have any inquiries or require further assistance, please don't hesitate to reach out to us.

  Business response

  05/14/2024

  Dear ********************,

  
  We are truly sorry for the inconvenience caused by the cancellation of your order. We understand how frustrating it must be to have your order cancelled after receiving confirmation and tracking details.

  
  We assure you that this situation was not intentional, and we deeply regret any disappointment it may have caused. As a gesture of goodwill, we would like to offer you a discount on your next purchase with us. Please let us know if there is anything else we can assist you with or if you have any further inquiries.

  
  Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.

  
  Best regards,

  ****

  Customer response

  05/14/2024

   
  Complaint: 21711047
  
  I am rejecting this response because:
  I have not received my refund and they collected and held my money for several weeks. My husband and I have been customers of ********************** for 5 years. The transaction was completed. The money was received and the shipment was confirmed.  This is a completed sales contract and I expect dazzling rock to fulfill their end of the sales contract.  The vague offer of a discount is not acceptable.

  
  Sincerely,
  
  ***********************************

  Business response

  05/15/2024

  Hi ********,
  Thank you for your follow-up and for bringing this matter to our attention once again. We sincerely apologize for any inconvenience caused by the delay in processing your refund.
  Upon reviewing your account, we confirm that the refund was initiated on May 13, 2024. However, it seems there might be a delay in the funds reflecting in your account. We have re-sent the refund confirmation email to you. Please check your inbox, including your spam or junk folder, for this email.
  We kindly ask you to reach out to your bank to inquire about the status of the refund and why it has not been applied to your card yet. When contacting your bank, please provide them with the transaction number included in the email we have sent you. This should assist them in locating and processing the refund for you.
  We understand the frustration this situation may have caused and assure you that we are doing everything we can to resolve it promptly. Your satisfaction is our priority, and we appreciate your patience and understanding.
  If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to assist you in any way we can.
  Best regards,
  ****
  Dazzling Rock **************** Team

• Initial Complaint

  12/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Dazzling Rock refuses to refund a purchase that you can clearly see I did not receive! They are taking advantage of consumers and the busy holiday season! I did not receive the item I purchased, I received nothing!!! This needs to be refunded. It would not be possible for me to pick up the USPS location at 9 PM at night and I am not K Brand the fact that I've had to go to this link to get you to recognize that is ridiculous. Refund the purchase! Affirm is going to report this negatively to my credit report and that will affect my ability to purchase a home. I never received this item!!!!

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/12/13) */ Thank you for your business. We shipped the package on time with USPS - tracking no XXXXXXXXXXXXXXXXXXXXXX. It shows that it is delivered, Individual Picked Up at Post Office October 18, 2021 at 9:46 pm NEW CASTLE, DE XXXXX. We cannot issue refund for a package that shows delivered. We opened a case with USPS and they indicate that the package was delivered. We have not received any letter from USPS saying that it was delivered to wrong person. Once we receive the correct letter, we can certainly help you with either refund or replacement. We will keep you posted. Sorry for any inconvenience caused. Business Response /* (4000, 8, 2021/12/13) */ Thank you for your response. I understand your concern. The package was picked up at the post office. We did open a case with USPS and followed up with them numerous times. They confirmed that the package was picked up at their post office. We have insurance for the package but with USPS saying it was picked up, they cannot pay us for the claim. Consumer Response /* (4200, 10, 2021/12/14) */ I am not K Brand No USPS location is open in the state of DE at 945 PM for pickup. USPS already confirmed with a letter, DAZZLING ROCK JUST DOESNT LIKE THE WORDING. I want this refunded now.

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