Business ProfileforTops Fine Jewelry & Watches

Date of the transaction: January 6, 2024 The amount of money you paid the business: $5,790.00 ($4790 MC, $1000 Cash via Zelle)What the business committed to provide you: a 36M Rolex Datejust watch with a black MOP face and diamond bezel, customized to add diamonds on the shoulders What is the nature of the dispute: We never took delivery of the watch due to many issues on quality and on January 20, 2024, *****/************************* agreed to give us a full refund. He asked for us to wait until he returned from a watch show in **. Refund date agreed to was February 10, 2024 Whether or not the business has tried to resolve the problem: After contacting *****/************************* several times (phone and text), and many extensions later, he finally sent a partial refund of $3,000.00 via Zelle on March 19, 2024. Said that he cannot send the remainder of the refund because his bank account has been hacked and asked that we be patient. We feel that we have been patient enough and just want our money back. We shouldn't have to pay interest on our credit card while he takes months to give us a refund.Account/order/tracking number: Invoice No. ***** (original) / Invoice No. ***** (refund agreement)I will attach receipts and text messages. Also have voicemail messages if you should need them.