ComplaintsforAlternative Maintenance Services Inc.
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Complaint Details
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Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
************************************************************ I served ******************************************* during a visit ************************** at his home I indicated that the increasing Water and Electricity costs ************** were causing me a severe hardship. He told me that the *** had programs that could reduce my costs and arranged for his deputy and a representative of the ***** come to my home to review the problem at **** ****** **** ******** *** I was advised that the *** worked with ********************************** Maintenance Services could assist me in completing an application to convert lawn to a turf program.************ Maintenance Services and the executive for the company *************** reviewed my property and assisted me in applying for financial assistance to complete the program. The process took a very long time, but I was approved and AMS removed turf, sprinklers and replaced my sprinkler controller. On July 7, 2020 AMS stated that they guaranteed the work and I paid them ********** however since that date I learned that the sprinkler controller was defective and could not be set, the pipes they connected constantly leak underground, the turf drip system is defective and leaks, the turf is defective and weeds constantly grow in the area, the sprinklers they replaced are defective. I have notified them of problems and they stated that they would repair the defects; however they now say that they are to busy with other work to complete the repairs.Business response
10/06/2022
Business Response /* (1000, 9, 2022/09/20) */ Contact Name and Title:******* - Supervisor Contact Phone: ********** Contact Email: ************************************ We apologize for the initial delay in response to the clients' concerns. Multiple visits were made to address but the client seemed confused about our scope of work. The final visit was made by our supervisor on 7/12/21 to address the issues. There are emails with confirmation from the client that expectations were met and text messages as late as December 21, 2021 requesting a quote for additional services. These files can be provided upon request.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.