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ComplaintsforBubble Laundry Service
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Charged my card for 884 for a fraudulent transaction on 11/16 stating they offered a service. The documentation they provided to the bank was fraudulent with a fraudulent signature and name. I was clearly at work that day and logging in on their website shows no invoices despite them sending on to the bank. I have 3 cameras at my house and I can pull up the video if need be. They also provided a picture of my house from 10 years ago.Initial Complaint
07/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I would like an apology for mistreatment and rude behavior of the supposed customer service rep. They need to remember the customer comes first and do not ever need to laugh at someone, or be rude to them NO MATTER WHAT! and in the event I am charged I want reimbursement immediately.Initial Complaint
05/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have used this company for services once before and had no issues. Upon my second time scheduling a laundry pickup, they picked up 2 bags of laundry from my home and only brought back one bag washed and folded. I am missing an entire bag of clothes. I tried reaching out by phone and by email and have been ignored entirely regarding my missing items. Their voicemail is full and no one answers the phone listed. They do not have the physical location listed. The address listed on ****** is there p.o. mailing address.Business response
08/02/2022
Consumer Response /* (-5, 8, 2022/06/14) */ I called and they now have a customer service line that is stationed in *******. The man put it an incident report. I received no email no notification and still have not heard back. It is very difficult to reach anyone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.