ComplaintsforThe UPS Store
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been renting a postal box at this location for over a year and a half. On November 27, 2023 I made an online purchase. On December 4, 2023 at 8:41 am PST the package was delivered via PIGGYSHIP tracking number # 4C000363052US. I called the UPS Store immediately after receiving the notification of delivery, the employee confirmed delivery of the package. And informed I was being charged a $5 fee. On December 16, 2023, I went to retrieve my package and was advised by an employee, the package was not there and was never logged in the book minutes later ****** (manager) via phone said and that **** (owner) had sent the package back due to a miscommunication on their part. On December 18, I have asked for tracking information and have been given the run around. December other packages were sent and I was advised after 3 days there is a $5 fee to retrieve packages. There was nothing in the contact that I initially signed to rent a mailbox, that there is a $5 fee for packages at all. And I've had other packages from Amazon delivered without any fees at all.Business response
01/26/2024
Thank you for communicating this information with our store.
Unfortunately I don't recall the situation as described in the email and I would appreciate if we could have the customer name or box number so we can provide you with proper documentations regarding the Mail Box rental terms and polices.
Hope to hear from you and thanks again for sharing the information,
The UPS Store,
8939 ***************************************.
***********, **. 90045
*********************
Initial Complaint
03/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had a package that was supposed to be delivered on Monday 28FEB2022, and one that was supposed to be delivered 2MAR2022. They both have showed out for delivery on the respective days, then out of nowhere late at night the status went back to "processing at facility ". Where are my packages? How many times are you all going to "lose" (steal) people's packages and not deliver them. When I called customer service, they said the packages do not show in the system anymore, which I find very odd. This location needs to be shutdown if they can not handle people's packages correctly, and stop taking stuff for personal gain.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.