Customer ReviewsforSoothe, Inc.

They set their website to trick you into thinking your completing your order when instead they just add an additional order and IMMEDIATELY charge you. ALL attempts to contact them are responded to with auto emails that have nothing to do with my request, their fraudulent charges, or even suggest help. Its all auto-bots.

Beware of booking with Soothe . We had a terrible experience with them last week and the customer service to try to get resolution has been equally horrendous. BLUF: We booked six services with three different providers via the Soothe app and also through the "event team" - all confirmed via text and email and pre-paid. Two of the three providers were no shows and our event was ruined.It was very important to have all the services be completed as we were hosting an event with six people at my house for a very special occasion. Two of the providers never showed up, even after I received text confirmation that they would be here. When I tried to find the providers, Soothe did not have anyone answering the phone, or chat feature on the app. I spent 30 minute out of my event trying to find the providers to no avail.We did not want to use the one provider who did show up because our event was supposed to be for everyone to participate, but we were unable to cancel.I tried to email the ************* the regular support email and the chat function to get refunds. After several attempts, they said they would not refund the one provider who did show up, even though I made it clear and had agreement verbally when I booked through the ************ that I did not want any services if I couldn't get all at the times we specified. It took several emails to even get refunds for the no-shows, which they refunded as if a favor. This is the most unprofessional, unreliable and dishonest service provider I have dealt with in any industry. They demonstrated no accountability for ruining our event and did not honor our verbal agreement of what we expected for our event. I should have paid attention to all of the other negative reviews, many of which describe similar experiences.

I have a few comments about this company.They Dont return calls, they dont respond to emails or messages.I have left many messages and emails. Many unanswered calls.They OVER CHARGED ME!I have tried to CANCEL MY ORDER with NO SUCCESS.They are hiding behind a fake website and profile.I WILL NOT Patronize this company.I wish I could give them NO STARS.