ComplaintsforBravo Moving

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Original price was ******* for 1350sq ft of stuff. Thy brought a 30 ft box truck filled it two thirds of the way and stopped packing. They told me this is all I paid for,than changed price to ********* . A 53 foot semi trailer holds around 3600 square feet. A 30 foot box truck stuffed around 1400 including air gap . This company thinks everyone is dumb enough to accept this. After I complained and told them to unload my stuff the *********************** starts taking videos of stuff they propped around after I told them to leave. They insisted on trying to corner my wife everything I left telling her to sign itemized packing form. He slipped in a form on her and tried holding it accountable, after 8 said she has no financial liability for anything to sighn. They kept this going until I was ready to explode.I told them I will call the police for piracy.The owner ***** response was he'll call the police if I don't except. I begged him to call the police, he then says meet him at ********. This process costed a hole day and they showed up 2 days late in a semi with a 53 foot trailer filled not even halfway.

  Business response

  05/30/2024

  Dear ******,
  We kindly ask you to reconsider your claim as it contains many false statements. Here is the 100% true story.
  According to the contract, you were supposed to be fully packed and ready to go. However, nothing was packed at all, and we have video evidence to support this. This indicates that something was wrong. We called you to inform you of the charges, but you said to go ahead and proceed, and you would pay later. You then signed the agreement.
  You also provided false information to our sales team, claiming you were moving from a two-bedroom townhouse. However, you did not mention that you were moving from a four-bedroom house with two garages full of tools and instruments.
  At the end of the move, while intoxicated, you started screaming and yelling at our movers, claiming that the move was paid for. However, your wife called us on a recorded line, asking for help and requesting that we not unload the items, which would put her and the children in a difficult situation. We accommodated your wife and children despite your state. Your belongings filled approximately 75 percent of a 53-foot Kentucky moving trailer, yet you paid almost half of what you were supposed to pay. We have all the recordings and will publish them if necessary.
  You received your belongings on time. Upon arrival, you stated that you did not have the money to pay and would pay after two weeks. So, ******, please be reasonable and do not assume that we are a company you can manipulate. We will deny your claim due to your false statements from the beginning.
  Sincerely,
  Bravo Moving 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bravo Moving Company picked up my belongings in ********** things went well. I called dispatch to get more information on the delivery. I was told they would be here either on Wednesday, Thursday or Friday, since they did not call or show up on these days I gave them till Monday. I called them back. I also call *********************** the nice lady that I originally booked this with to let her know how disappointed I am, with no one calling me. No call no show, I was told I would get a 24 hour notice from the Driver, this did not happen. ****** had the Owner ***** call me, he asked what I wanted I told him he said okay let me call the driver. After being on hold, he came back stated they will deliver on Tuesday from 12-3PM. I mentioned I would like compensation he said I would have to file a complaint. I am very disappointed with this company they are higher than the company that transported my vehicle, which I had no problem at all. I paid a lot I only moved boxes no furniture and I was complemented by the gentleman that picked up my boxes how organized I was and it is a small delivery. I want compensation for the anxiety and me doing all the leg work they should have been doing as a reliable company that want to provide great customer service to their clients. I paid over ******* for this service, cash installments. I will have bank statements sent to me for these installments, to provide to you.

  Business response

  05/21/2024

  Dear *******,
  We apologize for the inconvenience.
  We are moving you from ** to **, which is almost 2800 miles. ** soon as we shipped your belongings, we called to inform you that they were on their way. However, you asked for a rough estimate of the delivery time. When we provided this estimate, you took it as a guaranteed delivery date and are now using it against us.
  I called you yesterday and gave a 24-hour notice, but you are claiming that you have been calling frequently to get an ETA. Customers can call us anytime they want; if you have decided to get updates every day, that is your choice.

  Customer response

  05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company charge my almost $14,000 to move across the country they helped me hostage in ********** when they voted the truck and demanded $2000 more and they held me hostage when they wanted to unload the truck in ******** where they wouldnt unload the truck until they got paid when they unloaded the truck not they damage my old home and my new home but they did over $8000 in damage to my furniture and my artwork. They also damaged, many of the beautiful pieces of art that I own as well as my giant table my living room, coffee table, my ******* lamp I paid $2000 for packing. They threw my beautiful Armani coats. Cashmere coats ************************* shirts into boxes without hanging them. These were garment boxes and then threw vacuum parts and expensive artwork on top crushed all my clothes they damaged my new home, the floors, the bricks and friend this company is a travesty. They should be put out of business. They should not be allowed to operate. I will be seeking legal action against them at this point my packing fees that I paid because they didnt and I want some sort of refund on the damage and the loss of my paintings they lost a $10,000 painting and a $500 painting the owner called me. It was just a flop and hes a ***** I am unable to upload all the 49 photos here due to size limitation but the judge will see them

  Business response

  05/08/2024

  Dear ******,
  We always strive to ensure that every single customer is satisfied with our service. However, sometimes we encounter situations where it seems impossible to achieve this, regardless of our efforts. We would like to share our perspective on such an instance with the public.
  ****** instructed our sales representative to provide him with a discount, which he received through alternative means, raising a red flag as it goes against our policy standards. Nevertheless, our sales rep promptly informed us, and we decided to ***** the discount to observe his intentions, knowing from the outset that he intended to manipulate our sales rep.
  The scheduled pick-up date was March 15, and we executed it punctually. Despite ******'s insistence on the movers wearing masks due to COVID concerns, which we accommodated, he himself did not wear one. Upon arrival, he attempted to bribe our movers with a significant tip to carry out the job according to his desires. The movers promptly reported this, and we monitored the situation closely. At the conclusion of the pick-up, he exaggerated a minor dent on the door frame, falsely claiming it would incur substantial costs, despite our willingness to rectify it. ******'s behavior during the pick-up was confrontational, including pushing, yelling, and insulting our Spanish-speaking movers, as anticipated. Predictably, he refused to sign off on the job and denied offering any additional compensation, citing the supposed damage.
  ****** relocated from ***********, **********, to ********, a distance of approximately 3300 miles, with a requested delivery date of March 24. We complied with his timeline precisely, yet he seemed to expect delays, as evidenced by his leisurely pace and multiple hotel bookings along the way. Why insist on the March 24 delivery if such concerns existed?
  Upon arrival in ********, ****** again attempted to manipulate our movers by promising them a significant sum if they complied with his demands, which proved to be yet another fabrication. Before the job was completed, he resorted to berating and accusing our movers, ultimately forcing them to leave without compensation. Subsequently, he threatened to continue posting negative reviews unless we met his demands.
  In summary, the pick-up and delivery were conducted on schedule, without any damaged items, and ****** paid the agreed-upon amount. We feel it necessary to caution anyone considering doing business with ****** to read our account of events carefully. He has demonstrated a pattern of exaggerating minor issues to create major problems and has resorted to creating multiple online accounts to tarnish our reputation. We wish ****** all the best in his future endeavors and maintain that we provided exemplary service, despite his unfounded claims.
  
  

  Customer response

  05/09/2024

   
  Complaint: 21668300
  
  I am rejecting this response because: it a complete lie and fabrication and the owner of the company has laundered me personally online so I plan to also *** for definition of character
  
  Sincerely,
  
  *****************************

  Business response

  05/10/2024

  Dear ******,
  We sincerely apologize for any inconvenience you may have experienced with us. We kindly ask you to review the contract you signed and agreed to. While we acknowledge that damages can occur during the move, which is why we provide insurance coverage that you need to follow up on.
  However, if you feel compelled to *** without valid reason, you are within your rights to do so.
  Your pickup and delivery went smoothly, indicating that if you are difficult to deal with, it should not be construed as evidence of our malpractice. We have many satisfied customers, and you appear to be the exception. What does this signify? Could it imply that we frequently mishandle items, or might it suggest that you are ****** critical or adversarial?
  We hope to resolve this matter amicably.
  

   

  Sincerely,
  Bravo Moving 

   

  
  

  Customer response

  05/16/2024

   
  Complaint: 21668300
  
  I am rejecting this response because:it a complete lie how does a move go smoothly when you damage over 8 thousand dollars in furniture damage my homes both old and new and loss a valuable piece art as as well as the electrical  cord to my 3000++dollarc see you in courts the damages were done by not packing my items correctly I have over *************************************************************** the truck and his response and personal carts keys scream defamation of character for which I will also seek damages .

  I can document everything I am saying in court and have witnesses 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Due to the character limit, I urge you to read the review I left on this Yelp page under "**************"******************************************************************************* You will also see that in the past 3 months, they've received:Three 5-star reviews Zero 4-star reviews Two 3-star reviews One 2-star review FIVE 1-star reviews The negative reviews are overwhelming and give insight into the racket this company is running.They use every deceptive practice in the book, from bait-and-switch to extortion, and they were able to steal nearly $5,000 of my money that I did not agree to pay based on the quotes.They initially quoted $7,000 but selected the wrong service. I caught their mistake, so they updated the quote to $12,000. I explained the issues to the manager, and was promised that the owner would call me to remedy the situation and provide compensation.The main reason I picked this company and paid so much was to get a dedicated truck. They promised me over and over that the truck these were loaded onto would be the one showing up -- in fact, the truck that showed up was completely different. That is the most infuriating part.The delivery drivers held my items hostage saying they wouldn't unload until I paid the not-agreed upon balance (I never signed anything agreeing to it). They said I had to pay with ***** or Cash, and when I sent the $3,500 daily maximum for Zelle, they told me I needed to go to an ATM to get the remaining $3,000 they claimed I owed (they did not ever justify the costs to me). While demanding this, I was still waiting for the resolution/callback that never came. I said I need to talk to a manager/owner, and they verbatim told me nobody is or will be available.The zelle/cash payments are non-refundable and designed to evade accountability. The first two payments went to the owner, while the second payments went to the delivery driver himself!! It's insane...I spent $17,000 to this scam company that doesn't even try to act like a legitimate business.

  Business response

  02/08/2024

  Dear ***************;

  First of all, we are sorry that you did not understand what service you requested from us to do and why you paid that amount of money. 
  When we called you to confirm the move you requested completely difficult service and that was exclusive truck and guaranteed delivery which we did and flat rate. 

  26FT BOX Truck has only your job as you requested and delivered exactly same date that you wanted and you were agreed to pay as it was flat rate and we did collect same amount. 

  We do not understand why you keep posting reviews everywhere before you even call to our office. Question? Did you call our office at least once to resolve your claim ? no

  However, we tried to reach you several times but no response so what we were supposed to do ? Call to my cellphone now and I will resolve your claim by myself, ************

  You have not seen scammer yet, We did white glove service, pick up, delivery was right on time, price was flat rate that you were agreed, came only your job in the truck. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Short: They were at least six hours late and increased the price 25%.Long:Late ***** Bravo quoted $5,366.34 to move a two-bedroom apartment from *******, ******* to *******, ***** at the end of July). We paid a 30% deposit and got a two-day window with instructions to call the week before to get the day and time. Half the rest of the price was due at pick-up, and the rest at delivery (both in cash). We repeatedly told Bravo the movers had to come in the morning. On June 27, Bravo confirmed that the movers would arrive at 10 am the 28th. They arrived at 6:17 pm. 11:07: driver said they'd arrive in two and a half hours.1:46: driver blamed traffic and said they'd arrive in twenty minutes Over an hour later: driver said not to worry, he'd arrive in twenty minutes 4:15: the driver asked if I "had a small car." He had parked the eighteen ******* (?) a mile away and wanted us to drive him around to scope a route the truck could take without getting stuck. We did, and there wasn't. Eighteen wheelers aren't native to suburbs for a reason. The driver kept insisting that was impossible to tell in advance, though they had the address for months and easily could have seen trees/wires on ****** Maps. So the driver rented a UHaul for two hours. Whenever we called, the driver said "twenty minutes, don't worry." The driver/other mover wrapped, and a (truly kind) task rabbit they'd hired did ninety-percent of the lifting/moving. After they took all our possessions into the UHaul (to load the *******), the driver (and dispatcher, who'd found his phone) explained the estimate was $1,820 low. We're students. We'd only withdrawn a little over the estimate amount. After cajoling we arranged to ***** the driver's "Boss" $910 (with the other half due at delivery). The driver insisted he'd arrive Friday at 10 am. He arrived after 4, and added $75 (again, the UHaul didn't fit). Then he asked for a tip. Multiple pieces of furniture arrived broken: chipped tables, broken pot, shattered lampshade, bent lamp. A couple (litter box lid and a vintage print) never arrived at all.

  Business response

  07/07/2023

  Dear *****,
  We apologize for any inconvenience you experienced during your move.

  
  Regarding the delay in the driver's arrival, it was caused by unexpected traffic on the route from ********** to ** *******. Despite this delay, we made sure to pick up your belongings on the agreed-upon day, although it was a few hours later than initially communicated. While we understand that such mishaps can be frustrating, we would like to highlight that you had requested a no-access to semi service. Consequently, we had to arrange for a shuttle to transport your items, which typically incurs an additional fee. However, we chose not to charge you for this inconvenience.
  Furthermore, we are proud to inform you that our driver arrived at the destination ahead of schedule and successfully delivered your belongings to two different locations, even though this detail was not initially communicated to us. We take pride in going above and beyond to meet our customers' needs.
  Regarding the additional charges, it was evident during the loading process into the **Haul truck that you provided our sales representative with an inaccurate inventory count. You and your husband personally witnessed the extent to which the truck was filled. It is not uncommon for discrepancies to arise due to misinformation provided by customers. Nonetheless, we were able to substantiate our claim with evidence that you had more items than initially disclosed.
  If you believe that your belongings were damaged during the move, we encourage you to contact our office and provide photographic evidence. We are dedicated to addressing any legitimate claims promptly. However, we must emphasize the importance of reporting such issues in a timely manner for proper documentation and resolution. Should you require assistance with filing a claim, please do not hesitate to reach out to us.
  Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or require any assistance, please feel free to contact us.

  
  Best Regards,
  Bravo Moving
  
  

  
  

• Initial Complaint

  10/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******** from Bravo abused the knowledge of my personal information to send me snarky text messages and basically harass me. She violated my privacy and used my personal information to harass me. They cannot be trusted with personal info.

  Business response

  11/17/2022

  Business Response /* (1000, 5, 2022/11/01) */ Hi BBB and *****, We are sorry to hear that ! However, we want BBB check the text message from this person which we have attached here. We were politely giving and asking quotes from this customer. She started using bad words, harassing our sales rep first but we never ever contacted her back. I guess customer fill out the form from other websites where they send to the a lot of moving companies. We kindly ask you and BBB to take a look to the screen shots. If you have any question, feel free to call us, Regards, Bravo Moving

• Initial Complaint

  08/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Falsely charged us more than what was quoted. Filled the truck up to look like it took up all of the 1800 cubic feet, however, the truck arrived it was 1/2 full, which is what we originally were quoted. The driver also left without putting our belongings together, which we paid for. Also, they hired three workers cash off of*********** to help unload-website states they use trained employees- they paid these guys under the table. I want reimbursement for the charge of putting the unwrapping and putting furniture together, and reimburse the $4200 extra they charged for the 1800 cubic feet of the truck. I am happy to review this with**** over the phone. Note- contract is from broker ************ for what we should have paid .

  Business response

  11/16/2022

  Business Response /* (1000, 5, 2022/09/04) */ Hi *** and **********************, Firs of all, Your broker confirmed that they had a carrier which was scamming all their customer thats why they trusted us and gave your info a day before your move starts at 4:30 pm. We have called you to confirm everything and show up at 8:30 on 08/17/22. when we show up you broker confused and started the problem from the morning by saying you to call police because we are scammers however after a few minutes later they found out that we are the right company. then all started from that. initially When we came to do the pick up we had a 24 ft box truck and we have told you about our price which is flat rate was given to you guys beginning and you with your husband were agree till the end. Please see the attached file for your contract we did not charge you for cubic footage however we have informed your husband that you can add what you want to fill up the truck and he did by adding unmovable rocks and fountains and you knew about that. If price were not fair you should have canceled before we start the work but you said it is fine by signing to paperworks. By the way you mentioned to us that you were going to sue your broker in the beginning to get your money back even though we have not done your pick up it seems that you were planing the whole story from the day one to get money back for your move and you mentioned that you have ur friend who is helping for that. So, regarding the damage only washer small which could be easily fixed, we have provided claim form but you denied and started posting review everywhere. Regarding the delivery, even though it was unacceptable by moving company to do the delivery within the same day that you arrived with your small car. So delivery has been done at the same day that you guys arrived to the new house. During the move, you were insulting the driver by yelling and using slang words till the end and you made him to leave by screaming him. According to driver, *************** WERE UNDER INFLUENCE, so, WE DID THE DELIVERY ON TIME, DID THE PICK UP ONE TIME, GAVE YOU FLAT RATE IN THE BEGINNING WHICH YOU GUYS WERE AGREE. SEE THE ATTACHMENT. BY the way, we were trying to resolve their claim but She does not want talk to us instead talking with their broker again who gave them false information. I want to public know that customer had a plan to do this story to get money back from Moving Companies however, we are ready to resolve this issue with them, please have them to call us at ****************************************** We also ask *** help us here as a moving company got customer like ******* . Consumer Response /* (3000, 7, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to stick to the facts of the complaint. Bravo arrived for the move with a 26 ft truck which they left empty spaces and filled the truck up and advised we owed more money due to this. The broker, ************ charged us the price for everything that was put in the truck, including the rocks. When the truck that was sent up to ****** arrived, same 26 ft sized truck, it was a little over half full. We have photos of this, as well as confirmation from the driver this was a 26 ft truck. **********, the owner of Bravo spoke to ************ (the call is recorded) and stated he would return $2000 of the money he owes us. We advised ************ we would accept (reluctantly) this reduced amount. Thus far, we are waiting on the returned funds. This is not a personal attack on Mr ****** or his company, merely attempting to have the overcharge returned to us. Business Response /* (4000, 13, 2022/11/01) */ ***Document Attached*** Hello ******* and *** We apologize for any inconvenience, and we would like the *** to know what actually happened which is why I would like to clarify the context from our end of things. The day before the move your broker contacted us requesting our assistance because your previous company ended up canceling and we gladly obliged. On the day of the move, the broker went through a mixup saying that we were not the company that was supposed to help you out accusing us of scammers which was then resolved within about 10 minutes of our team arriving with them being apologetic. As our team arrived with 24ft Box Truck and began communicating with you. It came to light that the broker ended up promising you a bunch of things that were outside of our usual operating structure, especially considering that the move was passed on to us at the very last minute. Even then we worked with you on the discrepancies and gave you a FLAT RATE ( see the attachment) to accommodate for everything which included transportation of items that we would not normally transport and direct delivery. Please let me highlight that a flat rate is not correlated to the volume of the items but rather is a set price for the entirety of the move. ( See the BoL) The price was given to you before the job was started and both you and your husband agreed and signed the contract with you confirming that you were okay to proceed with the job. Additionally, you were informed that your items will be delivered on a larger truck than the one that was there on the day of the pickup since a larger truck is more fit for longer distances 26ft ********* Box truck. Our team arrived at your delivery destination the same day that you arrived at your destination address. According to our driver's report, it seemed that you were under the influence and were screaming and yelling at our staff preventing them from doing their job and putting them in constant emotional distress. In terms of your damages, we do sincerely apologize, mishaps do happen and we are here to resolve that. We have been attempting to reach out to you with no success. If you do wish to resolve the issue please reach out to us so that we can process your claim and reimburse you for the damages. We also kindly ask from *** to take into account that we gave customer FLAT RATE for their move and husband has been told that they can load what ever they want as ling as it fits into the truck. He said thank you guys because he was about to rent truck with trailer. We repeatedly say that we came customer with smaller truck than the one came to destination. We are happy to prove with Videos if needed for *** Again *******, Our supervisor has been calling you to resolve it but no response from your side. Sincerely, Bravo Moving Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩