Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am filing a complaint against Bravo Moving regarding excessive delays, deceptive pricing, and poor communication during our long-distance move. We moved cross country on August 2, 2023, and arranged for Bravo Moving to store our items for a few weeks. Our initial quote was $3,695 after providing a detailed item inventory. We were extremely thorough to make sure that the price was accurate. The sales *** assured us multiple times that the quote was an accurate ***resentation of the items. We had multiple exchanges with the *** to make sure we wouldnt be charged more and had an accurate list. Each time he assured us more. However, after the movers loaded the items into the truck, we were told the cubic footage was 550 (not 400 as quoted), resulting in a final price of $5,277$1,582 more than expected. Since they already had all our things loaded, we were forced to proceed. This was a 42% increase from the original estimate. Initially the Bravo *** also told us they would take no longer than a week to deliver. He assured us that they take these trips often, and it shouldnt take more than a week to arrive. Weeks and weeks passed from when we asked them to ship our items and we heard nothing. Weeks later we were told they rarely have trucks go cross-country and that it would be at least 2.5 weeks for the truck to depart with our items. We requested delivery August 22 but didnt receive our belongings until 28 days later on September 19. When we reached out to the Bravo team about the price disc***ancy they explicitly said their sales team provides a minimum estimate to remain competitive. They admitted to their purposefully misleading quote. Bravo has been extremely poor at communicating with us about these issues. We've contacted Bravo Moving 15+ times since the move to resolve this, through phone calls, emails and voicemails. They continue to delay and avoid addressing our concerns. We are seeking a price adjustment or partial refund.

  Business response

  12/13/2024

  Dear Koen, 

  We do apologize for inconvenience, please call our office to discuss about your move as it was done a year ago and we may have forgotten what was the issue. **********

  Customer response

  12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have signed a contract to resolve this dispute and as long as the contract is upheld this should be resolved.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of the transaction was Aug. 15, 2024. I paid Bravo Moving $822.05. Bravo Moving was contracted to move furniture to ******** on August 28, 2024. I cancelled (see attached email) on August 21, 2024 which is within the required seven day cancellation policy (see attached). Three follow up phone calls were made which went directly to voicemail. A woman (*****? *****?) called on August 27 to verify the move; she was very apologetic and indeed verified that the email was received. She assured me that $822.05 would be refunded. It has not been refunded

  Business response

  11/13/2024

  Hi *****, 

  We do apologize for inconvenience, as you attached the files, customer must cancel their reservations 7 days before their pick up starts. In your case, you emailed us late for us to return the deposit. However, we can assure that you can use that money for your future moves. 

  Customer response

  11/14/2024

   
  Complaint: 22547186
  
  I am rejecting this response because: We cancelled within seven days (see previous email attachment).  As per your employee (*****? *****?) who finally returned our four calls, she agreed to issue the refund.  
  
  Sincerely,
  
  ***** *****

  Business response

  11/15/2024

  Hi *****, 

  We are sorry but you were supposed to cancel no within the 7 days but 7 prior to your move date. Also, we do not have any one here with name ***** works for Bravo. Sorry for misunderstanding  

  Customer response

  11/19/2024

   
  Complaint: 22547186
  
  I am rejecting this response because as I have explained repeatedly there is no working mechanism TO CANCEL with Bravo. I tried everything - phone, email, website. I don't think Bravo should keep my deposit because they didn't perform any work. This company keeps coming back with the same answer but this is clearly not good business practice.  I do remember the woman saying her name was ***** but I could be mistaken - I didn't write it down. She called to set up the time for the move THE NEXT DAY and I explained that I had been trying to cancel. She said she understood and that I would be refunded my deposit.
  
  Sincerely,
  
  ***** *****

  Business response

  11/22/2024

  Dear *****, 

  We have not received any written email before 7 days prior to your pick up, it has to be 7 days before, if you do have it please send it to us to check

  Customer response

  12/02/2024

   
  Complaint: 22547186
  
  I am rejecting this response because as I have stated I tried to cancel but got no response. I have also asked that we resolve this by having them transfer my $822 deposit to my son's upcoming move since they said that if not canceled PROPERLY, deposits do remain on account for future use. My son is moving from ******** to ******** and has a quote from Bravo. Will this company honor this or are they really just pocketing my deposit? That is how it sounds and I still am unable to speak with anyone at this company. I have waited a week to hear back on my proposal to resolve this by transferring the deposit to this new move, but no response at all. It doesn't appear that Bravo wants to work with me at all, they just want to keep my deposit even though NO WORK actually took place. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company has terrible and inconsistent customer service. Each staff member has a different policy or protocol. Their service doesnt reflect A+ or *********** To get youthey will misquote an amount and later will ******* you with additional fees. Legally, their estimates should not exceed a percentage more or less than the actual cost. For this reason, they **** I will never utilize a Bravo West or East again. I will ensure everyone knows that your inconsistent prices, quotes, payment methods, online systems, and employee turnover make this company an F-. There estimated time was 12-5. They came at 5:20 and would not service me until I paid 3 ways.

  Business response

  11/07/2024

  Dear Terra, 

  We can surely say that you are posting review and claiming on behalf of **** ********* and you have no idea what actually happened. 

  First off all, **** ********* has booked the job with everything will be fully packed and ready to go however when we are arrived, we had to pack. We do no mind doing that as **** ********* was disable to do. However he information to our sales *** with low inventory which was twice more than what he mentioned and they knew about it and agreed to pay. Just you know we do have all the recording, he was claiming paying the most of their move at the destination which we accommodated to be convenient for them. We arrived right on time, **** ********* was saying all time, he will pay when we arrive but when we arrived he was staying with law enforcement. After we **** all the paperwork and measured the truck, Police officer said that customer **** ********** calculations  and charge was right  as soon as **** ********* heard that, he grab the contract from police officer and rip them off and cursed the police officers and our movers. Since then police officer gave us ***ort stating that **** ********* behavior was unacceptable and had us to leave. After that we called to apologize him several time and tried to make it right but his intention is not straight, he was the one who is trying to scam us by giving us fake check. Please know what happened first before posting false statements which could be subject for Defamation. 

• Initial Complaint

  10/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The initial estimate provided by Bravo Moving was for 200 cubic feet at a rate of $9 per cubic foot, totaling $1,800 plus tax and fees, for a grand total of $2,490. This estimate accounted for 35 boxes (18x18x18 inches), 2 shelves, 1 desk, a TV, and a chair.However, the final delivery differed significantly from this estimate. The delivered items included 50 boxes, 1 shelf (instead of the 2 listed), 1 desk, a TV missing its stand, and a chair. There were 15 additional boxes, but 1 bookshelf and the TV stand were missing.Calculations based on the dimensions provided show that each 18x18x18 box occupies ***** cubic feet. The 15 additional boxes total ****** cubic feet, which at $9 per cubic foot adds $455.63 to the initial estimate. This brings the adjusted total to $2,945.63.Additionally, the missing bookshelf, which measures 33x17x84 inches and occupies ***** cubic feet, would have cost $245.43. After deducting this, the correct total should have been $2,700. Considering the value of the missing shelf ($700), the final cost should have been $2,200.I was, however, charged $5,103, which represents an overcharge of $2,903. I believe this constitutes price gouging. I am willing to pay for the actual space my items occupied based on the accurate measurements. The way Bravo Moving arranged the items on the truck is their responsibility and should not inflate my cost.I respectfully request that Bravo Moving adjust the final invoice to reflect the correct total of $2,200 based on these calculations. If we cannot reach an agreement, I will be forced to escalate the issue by filing a formal complaint with the Better Business Bureau or pursue a claim in Small Claims Court.

  Business response

  10/24/2024

  Dear *****,
  Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
  We would like to clarify the situation from our perspective. You initially booked the job with us for 13 items. However, upon pick-up, there were 58 items, though payment was not made to cover the additional volume. While we understand your concern that the extra items should not have taken up much more space, this significantly exceeded the original agreement.
  In response to the missing item, we offered compensation. However, the price you suggested for the item was significantly higher than its actual value, being nearly double.
  We hope this provides clarity on the matter. Please let us know if you have any further concerns.

  Customer response

  11/20/2024

  I am writing in response to your recent claims and the moving services provided by your company. As per your own Binding Moving Estimate #*********, the agreed-upon moving price was $2,500, which included a list of items such as 5 articles, 40 pieces, 2 bookshelves, 35 boxes (medium size, 18x18x18), 1 computer desk, 1 small desk chair, and 1 flat-screen TV (*****"). This estimate was reviewed and signed by your company representative, ****** *****. I accepted this estimate, paid the required down payment, and agreed to the terms as outlined.
  However, your recent claim that the job was booked for 13 items is clearly inaccurate and misleading. Furthermore, the actions of your *******, who significantly increased the price after all items were loaded onto the truck, are completely unacceptable and raise concerns of unethical practices. It is your companys responsibility to handle the storage of my items efficiently, but instead, the way the items were arranged by your team was highly inefficient, resulting in an unjustified price increase.
  Additionally, the extra 15 boxes, which are the same size as those initially quoted, only added an additional 50 cubic feet of storage, as indicated in my initial complaint. The overcharge of approximately $2,900 is clearly not warranted.
  Regarding the missing items, I understand your ************* policy offers only 10% of the actual value, which is entirely insufficient and unacceptable given the circumstances.
  In light of this, I am prepared to settle this matter by accepting 50% of the overcharged amount of $2,900. Should we fail to come to an agreement, I will have no choice but to pursue legal action to resolve this issue and address the price gouging and other discrepancies involved.
  I look forward to your prompt response to reach an amicable resolution
  

  
  

  Business response

  11/20/2024

  *****, 

  The policy is what ever room your stuff takes from your truck, you will pay for those gaps, you are just giving the size of the boxes which we have no idea at this time what kind of sizes were there as we always check the how much roomyour stuff took from the truck. Regarding the *******, he called you to come to truck to see that they used your estimate and they asked you if thats fine to use two more lines, you said. 

  Customer response

  11/22/2024

   
  Complaint: 22433359
  
  I am rejecting this response because:

  I am writing to address the discrepancies and concerns raised in your recent correspondence.
  First, I must clarify your statement regarding the initial estimate. You mentioned that we only booked a quote for 13 items totaling $2,500, which is incorrect. I can provide a written estimate from your company for 40 items, which contradicts your claim.

  
  Additionally, you now state that your companys pricing is based on how your ******* assesses the layout and the gaps between the items, rather than the actual space occupied by the items. This means that the original estimate provided by your salesperson is rendered irrelevant, as the final price is determined by the foremans assessment on-site. This, in essence, is a bait-and-switch tactic, where the initial agreed-upon price is not honored, and the final charge is increased based on an entirely different pricing method.

  
  Such deceptive pricing practices should not be allowed, and based on recent Yelp reviews, it appears this is a pattern of behavior your company has been using to unfairly inflate final costs.
  I stand firm on my original dispute and am willing to settle for 50% of the overcharged amount. If we are unable to resolve this matter promptly, I will have no choice but to seek legal action.

  Furthermore, I am reporting this issue to the Better Business Bureau (BBB) and request that they adjust your companys rating based on this experience.
  I expect a timely resolution to this matter and look forward to your response.
  
  Sincerely,
  
  ***** ****

  Business response

  11/25/2024

  Dear *****, 

  We do apologize but we do more than 100 jobs a month, if your statement was true then we would have had 100 negative review on yelp, there is only 2 or 3 customer posted because of their fault such as like you. 

  You told you one inventory but when we showed up you have had double the inventory and you agreed and you paid but at the end you decided to post review to get money back. Again, we do sorry for inconvenience as we know that you mentioned your company has filed bankruptcy and you do not have money nowadays. This should not be reflected what we serviced to you. We do offer some amount for inconvenience but not like what you want.   

  Customer response

  11/26/2024

   
  Complaint: 22433359
  
  I am rejecting this response because:

  I would like to clarify a few things regarding your email and the situation at hand.
  First, the number of jobs your company performs daily has no bearing on the review I posted. Your claim that there are only 2-3 reviews on **** due to customer fault is incorrect; there are many negative reviews, with a 25% one-star rating on Yelp citing price gouging practices. It is not just a few customers, as you suggest.

  
  As for the pricing, I have a clear price quote from your company, which outlines how many items are included in the price. The extra boxes only occupied 50 more cubic feet, yet when your ******* loaded up my items, he refused to unload them unless I agreed to the additional charges. This felt more like my personal belongings were being hijacked rather than handled professionally.

  
  I want to clarify that I do not have a company, as you mentioned, and my financial situation has nothing to do with the claim I made regarding your company's bait-and-switch practices. This is a matter of unfair business practices, not my financial status.
  Lastly, your offer of $300 is far below what I believe is a fair resolution and does not even cover 10% of my claim. This is unacceptable.
  I hope we can address this issue more seriously and find a fair resolution moving forward.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Original price was ******* for 1350sq ft of stuff. Thy brought a 30 ft box truck filled it two thirds of the way and stopped packing. They told me this is all I paid for,than changed price to ********* . A 53 foot semi trailer holds around 3600 square feet. A 30 foot box truck stuffed around 1400 including air gap . This company thinks everyone is dumb enough to accept this. After I complained and told them to unload my stuff the *********************** starts taking videos of stuff they propped around after I told them to leave. They insisted on trying to corner my wife everything I left telling her to sign itemized packing form. He slipped in a form on her and tried holding it accountable, after 8 said she has no financial liability for anything to sighn. They kept this going until I was ready to explode.I told them I will call the police for piracy.The owner ***** response was he'll call the police if I don't except. I begged him to call the police, he then says meet him at ********. This process costed a hole day and they showed up 2 days late in a semi with a 53 foot trailer filled not even halfway.

  Business response

  05/30/2024

  Dear ******,
  We kindly ask you to reconsider your claim as it contains many false statements. Here is the 100% true story.
  According to the contract, you were supposed to be fully packed and ready to go. However, nothing was packed at all, and we have video evidence to support this. This indicates that something was wrong. We called you to inform you of the charges, but you said to go ahead and proceed, and you would pay later. You then signed the agreement.
  You also provided false information to our sales team, claiming you were moving from a two-bedroom townhouse. However, you did not mention that you were moving from a four-bedroom house with two garages full of tools and instruments.
  At the end of the move, while intoxicated, you started screaming and yelling at our movers, claiming that the move was paid for. However, your wife called us on a recorded line, asking for help and requesting that we not unload the items, which would put her and the children in a difficult situation. We accommodated your wife and children despite your state. Your belongings filled approximately 75 percent of a 53-foot Kentucky moving trailer, yet you paid almost half of what you were supposed to pay. We have all the recordings and will publish them if necessary.
  You received your belongings on time. Upon arrival, you stated that you did not have the money to pay and would pay after two weeks. So, ******, please be reasonable and do not assume that we are a company you can manipulate. We will deny your claim due to your false statements from the beginning.
  Sincerely,
  Bravo Moving 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bravo Moving Company picked up my belongings in ********** things went well. I called dispatch to get more information on the delivery. I was told they would be here either on Wednesday, Thursday or Friday, since they did not call or show up on these days I gave them till Monday. I called them back. I also call *********************** the nice lady that I originally booked this with to let her know how disappointed I am, with no one calling me. No call no show, I was told I would get a 24 hour notice from the Driver, this did not happen. ****** had the Owner ***** call me, he asked what I wanted I told him he said okay let me call the driver. After being on hold, he came back stated they will deliver on Tuesday from 12-3PM. I mentioned I would like compensation he said I would have to file a complaint. I am very disappointed with this company they are higher than the company that transported my vehicle, which I had no problem at all. I paid a lot I only moved boxes no furniture and I was complemented by the gentleman that picked up my boxes how organized I was and it is a small delivery. I want compensation for the anxiety and me doing all the leg work they should have been doing as a reliable company that want to provide great customer service to their clients. I paid over ******* for this service, cash installments. I will have bank statements sent to me for these installments, to provide to you.

  Business response

  05/21/2024

  Dear *******,
  We apologize for the inconvenience.
  We are moving you from ** to **, which is almost 2800 miles. ** soon as we shipped your belongings, we called to inform you that they were on their way. However, you asked for a rough estimate of the delivery time. When we provided this estimate, you took it as a guaranteed delivery date and are now using it against us.
  I called you yesterday and gave a 24-hour notice, but you are claiming that you have been calling frequently to get an ETA. Customers can call us anytime they want; if you have decided to get updates every day, that is your choice.

  Customer response

  05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company charge my almost $14,000 to move across the country they helped me hostage in ********** when they voted the truck and demanded $2000 more and they held me hostage when they wanted to unload the truck in ******** where they wouldnt unload the truck until they got paid when they unloaded the truck not they damage my old home and my new home but they did over $8000 in damage to my furniture and my artwork. They also damaged, many of the beautiful pieces of art that I own as well as my giant table my living room, coffee table, my ******* lamp I paid $2000 for packing. They threw my beautiful Armani coats. Cashmere coats ************************* shirts into boxes without hanging them. These were garment boxes and then threw vacuum parts and expensive artwork on top crushed all my clothes they damaged my new home, the floors, the bricks and friend this company is a travesty. They should be put out of business. They should not be allowed to operate. I will be seeking legal action against them at this point my packing fees that I paid because they didnt and I want some sort of refund on the damage and the loss of my paintings they lost a $10,000 painting and a $500 painting the owner called me. It was just a flop and hes a ***** I am unable to upload all the 49 photos here due to size limitation but the judge will see them

  Business response

  05/08/2024

  Dear ******,
  We always strive to ensure that every single customer is satisfied with our service. However, sometimes we encounter situations where it seems impossible to achieve this, regardless of our efforts. We would like to share our perspective on such an instance with the public.
  ****** instructed our sales representative to provide him with a discount, which he received through alternative means, raising a red flag as it goes against our policy standards. Nevertheless, our sales rep promptly informed us, and we decided to ***** the discount to observe his intentions, knowing from the outset that he intended to manipulate our sales rep.
  The scheduled pick-up date was March 15, and we executed it punctually. Despite ******'s insistence on the movers wearing masks due to COVID concerns, which we accommodated, he himself did not wear one. Upon arrival, he attempted to bribe our movers with a significant tip to carry out the job according to his desires. The movers promptly reported this, and we monitored the situation closely. At the conclusion of the pick-up, he exaggerated a minor dent on the door frame, falsely claiming it would incur substantial costs, despite our willingness to rectify it. ******'s behavior during the pick-up was confrontational, including pushing, yelling, and insulting our Spanish-speaking movers, as anticipated. Predictably, he refused to sign off on the job and denied offering any additional compensation, citing the supposed damage.
  ****** relocated from ***********, **********, to ********, a distance of approximately 3300 miles, with a requested delivery date of March 24. We complied with his timeline precisely, yet he seemed to expect delays, as evidenced by his leisurely pace and multiple hotel bookings along the way. Why insist on the March 24 delivery if such concerns existed?
  Upon arrival in ********, ****** again attempted to manipulate our movers by promising them a significant sum if they complied with his demands, which proved to be yet another fabrication. Before the job was completed, he resorted to berating and accusing our movers, ultimately forcing them to leave without compensation. Subsequently, he threatened to continue posting negative reviews unless we met his demands.
  In summary, the pick-up and delivery were conducted on schedule, without any damaged items, and ****** paid the agreed-upon amount. We feel it necessary to caution anyone considering doing business with ****** to read our account of events carefully. He has demonstrated a pattern of exaggerating minor issues to create major problems and has resorted to creating multiple online accounts to tarnish our reputation. We wish ****** all the best in his future endeavors and maintain that we provided exemplary service, despite his unfounded claims.
  
  

  Customer response

  05/09/2024

   
  Complaint: 21668300
  
  I am rejecting this response because: it a complete lie and fabrication and the owner of the company has laundered me personally online so I plan to also *** for definition of character
  
  Sincerely,
  
  *****************************

  Business response

  05/10/2024

  Dear ******,
  We sincerely apologize for any inconvenience you may have experienced with us. We kindly ask you to review the contract you signed and agreed to. While we acknowledge that damages can occur during the move, which is why we provide insurance coverage that you need to follow up on.
  However, if you feel compelled to *** without valid reason, you are within your rights to do so.
  Your pickup and delivery went smoothly, indicating that if you are difficult to deal with, it should not be construed as evidence of our malpractice. We have many satisfied customers, and you appear to be the exception. What does this signify? Could it imply that we frequently mishandle items, or might it suggest that you are ****** critical or adversarial?
  We hope to resolve this matter amicably.
  

   

  Sincerely,
  Bravo Moving 

   

  
  

  Customer response

  05/16/2024

   
  Complaint: 21668300
  
  I am rejecting this response because:it a complete lie how does a move go smoothly when you damage over 8 thousand dollars in furniture damage my homes both old and new and loss a valuable piece art as as well as the electrical  cord to my 3000++dollarc see you in courts the damages were done by not packing my items correctly I have over *************************************************************** the truck and his response and personal carts keys scream defamation of character for which I will also seek damages .

  I can document everything I am saying in court and have witnesses 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Due to the character limit, I urge you to read the review I left on this Yelp page under "**************"******************************************************************************* You will also see that in the past 3 months, they've received:Three 5-star reviews Zero 4-star reviews Two 3-star reviews One 2-star review FIVE 1-star reviews The negative reviews are overwhelming and give insight into the racket this company is running.They use every deceptive practice in the book, from bait-and-switch to extortion, and they were able to steal nearly $5,000 of my money that I did not agree to pay based on the quotes.They initially quoted $7,000 but selected the wrong service. I caught their mistake, so they updated the quote to $12,000. I explained the issues to the manager, and was promised that the owner would call me to remedy the situation and provide compensation.The main reason I picked this company and paid so much was to get a dedicated truck. They promised me over and over that the truck these were loaded onto would be the one showing up -- in fact, the truck that showed up was completely different. That is the most infuriating part.The delivery drivers held my items hostage saying they wouldn't unload until I paid the not-agreed upon balance (I never signed anything agreeing to it). They said I had to pay with ***** or Cash, and when I sent the $3,500 daily maximum for Zelle, they told me I needed to go to an ATM to get the remaining $3,000 they claimed I owed (they did not ever justify the costs to me). While demanding this, I was still waiting for the resolution/callback that never came. I said I need to talk to a manager/owner, and they verbatim told me nobody is or will be available.The zelle/cash payments are non-refundable and designed to evade accountability. The first two payments went to the owner, while the second payments went to the delivery driver himself!! It's insane...I spent $17,000 to this scam company that doesn't even try to act like a legitimate business.

  Business response

  02/08/2024

  Dear ***************;

  First of all, we are sorry that you did not understand what service you requested from us to do and why you paid that amount of money. 
  When we called you to confirm the move you requested completely difficult service and that was exclusive truck and guaranteed delivery which we did and flat rate. 

  26FT BOX Truck has only your job as you requested and delivered exactly same date that you wanted and you were agreed to pay as it was flat rate and we did collect same amount. 

  We do not understand why you keep posting reviews everywhere before you even call to our office. Question? Did you call our office at least once to resolve your claim ? no

  However, we tried to reach you several times but no response so what we were supposed to do ? Call to my cellphone now and I will resolve your claim by myself, ************

  You have not seen scammer yet, We did white glove service, pick up, delivery was right on time, price was flat rate that you were agreed, came only your job in the truck. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Short: They were at least six hours late and increased the price 25%.Long:Late ***** Bravo quoted $5,366.34 to move a two-bedroom apartment from *******, ******* to *******, ***** at the end of July). We paid a 30% deposit and got a two-day window with instructions to call the week before to get the day and time. Half the rest of the price was due at pick-up, and the rest at delivery (both in cash). We repeatedly told Bravo the movers had to come in the morning. On June 27, Bravo confirmed that the movers would arrive at 10 am the 28th. They arrived at 6:17 pm. 11:07: driver said they'd arrive in two and a half hours.1:46: driver blamed traffic and said they'd arrive in twenty minutes Over an hour later: driver said not to worry, he'd arrive in twenty minutes 4:15: the driver asked if I "had a small car." He had parked the eighteen ******* (?) a mile away and wanted us to drive him around to scope a route the truck could take without getting stuck. We did, and there wasn't. Eighteen wheelers aren't native to suburbs for a reason. The driver kept insisting that was impossible to tell in advance, though they had the address for months and easily could have seen trees/wires on ****** Maps. So the driver rented a UHaul for two hours. Whenever we called, the driver said "twenty minutes, don't worry." The driver/other mover wrapped, and a (truly kind) task rabbit they'd hired did ninety-percent of the lifting/moving. After they took all our possessions into the UHaul (to load the *******), the driver (and dispatcher, who'd found his phone) explained the estimate was $1,820 low. We're students. We'd only withdrawn a little over the estimate amount. After cajoling we arranged to ***** the driver's "Boss" $910 (with the other half due at delivery). The driver insisted he'd arrive Friday at 10 am. He arrived after 4, and added $75 (again, the UHaul didn't fit). Then he asked for a tip. Multiple pieces of furniture arrived broken: chipped tables, broken pot, shattered lampshade, bent lamp. A couple (litter box lid and a vintage print) never arrived at all.

  Business response

  07/07/2023

  Dear *****,
  We apologize for any inconvenience you experienced during your move.

  
  Regarding the delay in the driver's arrival, it was caused by unexpected traffic on the route from ********** to ** *******. Despite this delay, we made sure to pick up your belongings on the agreed-upon day, although it was a few hours later than initially communicated. While we understand that such mishaps can be frustrating, we would like to highlight that you had requested a no-access to semi service. Consequently, we had to arrange for a shuttle to transport your items, which typically incurs an additional fee. However, we chose not to charge you for this inconvenience.
  Furthermore, we are proud to inform you that our driver arrived at the destination ahead of schedule and successfully delivered your belongings to two different locations, even though this detail was not initially communicated to us. We take pride in going above and beyond to meet our customers' needs.
  Regarding the additional charges, it was evident during the loading process into the **Haul truck that you provided our sales representative with an inaccurate inventory count. You and your husband personally witnessed the extent to which the truck was filled. It is not uncommon for discrepancies to arise due to misinformation provided by customers. Nonetheless, we were able to substantiate our claim with evidence that you had more items than initially disclosed.
  If you believe that your belongings were damaged during the move, we encourage you to contact our office and provide photographic evidence. We are dedicated to addressing any legitimate claims promptly. However, we must emphasize the importance of reporting such issues in a timely manner for proper documentation and resolution. Should you require assistance with filing a claim, please do not hesitate to reach out to us.
  Once again, we apologize for any inconvenience caused and appreciate your understanding. Should you have any further concerns or require any assistance, please feel free to contact us.

  
  Best Regards,
  Bravo Moving
  
  

  
  

• Initial Complaint

  10/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******** from Bravo abused the knowledge of my personal information to send me snarky text messages and basically harass me. She violated my privacy and used my personal information to harass me. They cannot be trusted with personal info.

  Business response

  11/17/2022

  Business Response /* (1000, 5, 2022/11/01) */ Hi BBB and *****, We are sorry to hear that ! However, we want BBB check the text message from this person which we have attached here. We were politely giving and asking quotes from this customer. She started using bad words, harassing our sales rep first but we never ever contacted her back. I guess customer fill out the form from other websites where they send to the a lot of moving companies. We kindly ask you and BBB to take a look to the screen shots. If you have any question, feel free to call us, Regards, Bravo Moving

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩