ComplaintsforStarving Students, Inc.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Starving students- We had used this company to move us, once we were all done unpacking we noticed many things missing. I contacted the new owners of our house and they confirmed nothing was left there. These items were there when we left our old house last, some on the front porch and some in the garage. It was a small amount that we were told should only take 30 minutes to get. The next day at picking up last load went into hours, told that all that was left was four plants and a small tree and that they would need a third trip to get those picked up. There was room on truck but they didn't want them getting ruined with all the items in back of truck. So next day they went to pick up plants and took five hours to load them. The expense of this whole experience has been exspensive & the antique items that were from generations of family didn't make it to the new house. Can't say what happened but something is very wrong here with this whole situation & all that was lost at the end.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I contacted this business about moving services. I was told that they used professional movers, and that was why they charged more. On the day of the move (11/15), I realized they have no movers. They hire another moving company and charge you on top of what they pay them. I contacted them, and they offered to cancel the move and return my non-refundable $200 deposit, but the movers were already there and had started moving my things. I spoke with the owner of the other moving company to see if I could pay them directly whatever they would charge, and he told me that I would lose my $200 deposit, and that I should just contact them directly the next time. So I just went ahead with the move. All of my things were already on the truck in any case. I was extremely stressed, and at the end of the move, the mover told me the total was $807.00, minus the $200 desposit that I had already paid. This didn't sound right since they had only taken about 4 hours. I was quoted $165.00 per hour for two men plus a $65 fuel charge, should have make the cost about $725. I am not sure what the additional cost is from. I could not see the invoice on the tablet that the mover had me sign, and I was so exhausted and stressed that I signed it and paid, and gave them $113.00 tip on top of the $607.00 that I paid. The mover said that I would be emailed the invoice, so I figured I could check it then. Starving Students is a scam, and now I believe I have been overcharged and I signed this receipt without even having been able to read it. Starving Students should have their license revoked. They misrepresent what they are and the services that they provide. Note, the movers started at about 9:18am and finished at about 1:15pm.

  Business response

  11/22/2022

  Business Response /* (1000, 5, 2022/11/18) */ Dear*********** - We are honored to be able to serve you. We are pleased that you generously tipped the men sent to move you. The rate you paid is what was disclosed on a recorded call, which is a very competitive rate. (The move was 4.5 hours @ $165/hr., there was $65 fuel charge. Total $807.50.) We are so sorry you think the things you do about our company, they are not accurate. We have moved over a million people and have excellent customer service. If it would feel better in the interest of customer service we can send you a $50 refund. If you would like that please provide the address to send it to. Best wishes. Consumer Response /* (2000, 7, 2022/11/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the company's response. I requested a billing adjustment, and they have said they will provide a $50 refund. Please redact my name from their response. Thank you.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of move: 10/5/2022 Complaints: 1) Foreman arrived with an injured toe, wearing an open-toed sandal. This caused him to limp, move slowly, and is overall very unsafe for a physical labor job. 2) Foreman tried to shake me down for additional money to move my two televisions, complaining that he wouldn't wrap them in blankets "for free." This despite the charge for the transaction being an hourly rate. 3) Foreman refused to move multiple items, including a ladder. He told me I should just pack it in my car. I have a Honda Accord, and this is a 10 ft. ladder. There's no way I can fit it in there; this is one of the reasons I hired movers in the first place. 4) Movers left my garage workbench on its side rather than standing upright. 5) Movers left filthy handprints and dirt, woodchips, and other gunk on my mattress and couch. 6) My filing cabinet fell off the truck during unloading, breaking it apart. I only know because I saw it fall - the movers didn't even bother to tell me. I'm not sure if it was an accident or the foreman being mad at me. 7) The movers refused to move so much of my stuff that I had to rent a 10 ft. U-Haul truck to go back to the old house and move it all myself. I filled that truck to nearly full capacity. I sent a detailed email to Starving Students with this information and they have completely ignored me.

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2022/11/09) */ ********* Sorry to hear about your dissatisfaction. We are looking into to it and will advise. Best wishes Consumer Response /* (3000, 7, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because it is just a "standby" message. Business Response /* (4000, 9, 2022/11/16) */ ********* - While we cannot pay for your rental truck we are able to send you $50 in the interest of customer service. If that is something you would like please provide the address to send it to. Best wishes. Consumer Response /* (4200, 11, 2022/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) You certainly can pay the cost of the rental truck, you simply choose not to. $50 is a pathetic offer to try to sweep this under the rug. I will not accept a token recompense so you can have this complaint marked as satisfied.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I answered an as for 'Starving Students' movers to move me from my former residence at ************** ***** to my present address 5 miles away. I am 73 years old and cannot move my furniture myself. Without my knowledge or approval, the job was subcontracted out to a no-name group with only one English speaker with whom I could communicate. They were obviously not 'Starving Students'. The movers left the legs on my sofa and chair skewed. Additionally, a wheel on my $700 coffee table is missing. After I threatened to report them to the BBB, one man came to my home and fixed the sofa. However, the chair and table remain broken. I paid more than $700 to have my furniture moved - expecting the job would be done by the licensed and bonded movers whom I had contacted.

  Business response

  01/18/2022

  Business Response /* (1000, 5, 2021/12/15) */ We will look into it, I was not aware of this incident, however our crew did showed up and fixed it his issue, Consumer Response /* (3000, 7, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The coffee table, which was expensive, is the kind with a top that lifts and becomes a hinged table. The company rep said he would find the missing wheel to the table so that it was no longer tilted on one side. He did not, despite my calling him three times. Starving Students broke my table; they need to fix it. The foot of my chair was also not put back on properly: it is twisted so that I cannot sit in it. THAT needs to be done. "Starving Students" is a ********. They sub-contract out to untrained, overworked **********. Business Response /* (4000, 9, 2021/12/27) */ We responded and fixed his issue, I am sorry for the way you think our workers are, our workers are full trained with no less than 3 yeras experience, you dont have full replacement valueation insurance, we cover what the state requires .60 cents per pound per article, we alraedy fix it and it wasnt broken as you are stating, it was missing and we put it back, you just want a new one and that wont be case, your expressive of a low opinion of our movers says a lot about you, **********? who are you referring **********************? and how are you stating that our workers are overworked? thsi tells me a lot about you.

• Initial Complaint

  09/07/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On August 25, 2021 I made an appointment to have the Starving Students moving company move my husband and I from our old apartment in N Long Beach CA to our new house in W Long Beach CA . The confirmation number we received was XXXXXXX. We scheduled in advance for our move date which was supposed to be September 7, 2021 between 8:00AM- 12:00 PM. On September 6,2021 (Labor Day) we received a call from ******** (Staving Students) to inform us although our window for the move was between 8:00AM- 12:00 PM the driver would be there closer to 9:00AM- 10:00AM. On our move day September 7, 2021 we got a call from the driver *** at 10:44 AM to inform us they would not be able to move us between 8:00AM- 12:00 PM it would now be between 1:00PM-5:00PM. I called a total of 8 times trying to get through to Customer Service until I finally got ****** at about 5:26 PM who informed me that the drivers were about an hour away but would be there. No one from Starving Students showed up on 9/7/21.

  Business response

  01/12/2022

  Business Response /* (1000, 8, 2021/10/19) */ Mrs ***** was informed that we had a driver and two helpers that tested positive for Covid and she told us that it was not her problem that we need it to do something about it, she was since the beginning threatening with bad reviews and she did mentioned that she knows how to hurt us with reviews and complaints, she demanded a discount and we gladly told her that she could get another moving company of her choice but no she wanted us to give her a discount, we advise her that we cant but she still wanted the service, at the end it all comes to money and we gave her a top noch service, if you see she doesnt complaint and also got am extra mover at no cost, Consumer Response /* (3000, 10, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never informed that Starving Students Moving company had a driver and two helpers that tested positive for Covid. I never stated that it was not my problem because their staff COVID issues were never discussed. I do not threaten company's or give bad reviews. When I have problems I report those companies to the BBB (BBB has my complaint history. If this is how the upper management at the Starving Students Moving Company response to sub standard and unprofessional service complaints then it's no wonder the drivers are unprofessional as well (it trickles down from the top). I did not get another moving company to move me. Starving Students Moving company did the move however, the drivers that came stated they were double booked, They stated they had to start earlier than usual to move me because their headquarters messed up my original move and they had to squeeze me in before going to their original scheduled move for that day. Business Response /* (4000, 12, 2021/11/04) */ Yes you did and you even mentioned that you had lots of experience and knowledge on how to put bad reviews, I even tiold you that was your right to do so, you were very adamant about us giving you a discount and we did, we gave you an extra men at no cost, now whatever comment that you are saying abiout my crew? they dont know whats going in with other crews, we have hundreds of men power and trucks, the bottom line you wanted more discount, you feel you were entiltled to free labor, we came and asked you if this was going to help you? 3men for the rate of two you were ok with it and now you want more, or what is it that you want now? Consumer Response /* (4200, 14, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned before If this is how the upper management at the Starving Students Moving Company response to sub standard and unprofessional service complaints then it's no wonder the drivers are unprofessional as well (it trickles down from the top).In the compliant I stated that training for the Starving Students drivers be given to call/text if they are not able to make their contractual obligations. Any company worth there salt would agree that's the best course of action for a complaint such as this. Its obvious this company is an unprofessional Company. Better Business Bureau Please CLOSE this complaint I'm done! Thank You

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am in desperate need of someone to speak to regarding an incident that occurred in ********** ** regarding my move that took place on yesterday. My property was damaged during this move, in which the movers refused to use any protective equipment to haul my furniture through the halls of my building or in the truck. I am in communication with ******** a supervisor who appears to be giving me the run around. I paid my deposit to Starving Students and later found out that they subcontracted the move to DMV moving. I was never told about the subcontracting. I entered into this business venture with Starving Students. I was told 3 days ago that he would enter a claim for my damages. I haven't heard from him and now he is avoiding my calls and not responding to emails. I just want my furniture repaired.

  Business response

  03/15/2022

  Business Response /* (1000, 16, 2022/03/15) */ ******** - This complaint was closed by BBB last Sept but I was advised it is re-opened. if you will please provide me documentation I will look into it. Thank you, ***** ********************************* Consumer Response /* (2000, 18, 2022/03/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted this response because I resolved this matter months ago by disputing the charge and receiving a partial refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩