Customer ReviewsforAffordable Moving LLC

Their website claims they are BBB accredited and they are not.

This was the most stressful and unprofessional moving service. They sent a driver who did not speak English and his helper could not speak Spanish. My husband, who speaks broken Spanish, had to translate for the two. They took almost 7 hours to move a one bedroom apartment with belongings for 2 people. Nothing was out of the ordinary and there were 10 steps on each side. They broke the light fixture in our hallway and damaged the door latch. They did not know how to remove my sofa from the same door it was delivered through. First they told me they'd send additional guys to help carry it through the balcony. The guys never came. Then the owner, Pedro, accused us of not letting the guys do their job, which was absolutely absurd. They wasted at least an hour disassembling my couch to move it through the balcony. During that process they scratched the entire back of the couch and my husband had to assist them with the moving. They kept asking my husband for advice on how to move things, which was super stressful because it was what they were specifically hired to do. Once we got to our new house, they claimed the couch would not fit in the door and told me I'd have to dispose of the couch. After my husband gave them some ideas, they were able to move the couch in through the door. We were so happy when they were finally gone. The owner Pedro hung up on my husband when he complained and then would not return my calls for two days. Once I got a hold of him, he claimed he could only give me 2 hours off in total. I wanted 2.5 hours taken off. He also tried to claim that the couch was already damaged (it needs to be reupholstered but that has nothing to do with the long scratch along the back of the couch from where they moved it over the balcony, because they did not know how to do their job). On average, a one bedroom takes 2-3 hours to move. In this case it took 6.75 hours. I feel so cheated. Save yourself the stress and headache and pay a little more for professional movers. This was a complete joke. Receiving extremely poor service and then getting blamed for their poor service was something new for me. No concern with professionalism. This was a 4 hour job, MAX. Totally unhappy.