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ComplaintsforConcord
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I pre ordered an item for the advertised price, including shipping and taxes. Some time later, they sent out mass emails asking for an additional $50. Initially, I agreed as the item is limited and will be impossible to get moving forward. They send out the additional invoices, taxes that are blatantly wrong and an additional shipping charge. So the $50 turned into almost $65. Taxed for an item close to $200, instead of the appropriate taxes. This feels quite extortion like.Business response
04/01/2022
Business Response /* (1000, 16, 2022/04/01) */ The Limited Edition Ghost Impera Labyrinth **** **. *** ordered is on backorder to due pandemic delays in product manufacturing and shipping. **. *** should have received the below email on February 27, 2022, regarding his order from our merchandise vendor, Second City Prints. We have received confirmation from Second City Prints that no additional monies other than the original purchase price of the product plus applicable taxes were charged to **. ***. Second City Prints has also confirmed that **. *** elected not to cancel his order for a full refund, and the Impera Limited Edition Metallic Copper LP was shipped to his address. Please note that per the below email that Second City Prints sent to **. ***, the Limited Edition Impera Labyrinth **** is still on backorder. If **. *** did not receive his Impera Limited Edition Metallic Copper LP or wishes to cancel his order for a full refund, please advise. My contact information is below. Thank you for your assistance in this matter. Very truly yours, **************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.