Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nissan of Downtown LA has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNissan of Downtown LA

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    635 West Washington Blvd., Los Angeles, CA 90015-4111
    Years in Business:
    28
    Business Started:
    1/8/1996
    Alternate Business Name
    • LA Downtown Motors of Nissan
    • Downtown LA Nissan Motors
    Business Management
    • Darryl Holter
    Contact Information

    Principal

    • Darryl Holter

    Customer Contact

    • Darryl Holter
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela J

    1 star

    09/24/2023

    I purchased one of many dream cars in 2016 - a 2011 Nissan Murano Cross-Cabriolet which Nissan stopped making in 2014. In 2019, after the car stopped 3 times on the freeway, **** near killing me, I took the car to Nissan DTLA and Ace Games shared I needed to replace the *** Transmission, that occurred 6/12/19 at 102k miles. ************ due to my mileage it was no longer under warranty. After it was replaced, *** shared there were a myriad of problems with the car that couldn't be detected until the *** transmission was replaced. With each diagnostic, there was something else, to the tune of approximately $15,000. *** promised if I keep bringing the car to him to be serviced, I could potentially drive the car up to 400k miles. So I did so, faithfully. On 9/18/23, I called ************************* whom I met on 9/9/23 when I had my car serviced, he shared the *** transmission failed a **** gin. Ace Games, now the new Service Manager in ************ text me that it needed to be replaced, along with the engine valve covers to stop an oil leak or risk the engine catching afire as I drive to the tune of $9k additional dollars. Between the cost of the car, finance charges, repairs and regular service, I've spent approximately $42,000 on a 2011 that isn't drivable right now and to add insult to injury, ****** told me I've got 48 hours to return the loaner or I'll be charged $100 per day to store my car, $35 per day for the loaner and there is nothing they can do. This is what they tell me post-plandemic.

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.