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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We ordered three business LED lights on February 8, 2024. Since making the payment, we have not heard from them. I have sent several emails with no replies and I have called and left numerous voice messages, as no one ever answers the phone. There is always a recording for which I have never received a return call. I am afraid it is fraud. :( Can you pretty-please check into this?Initial Complaint
05/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a neon sign on November 15, 2023 for $679.00. I contacted them via email several times. Initially, they responded claiming that they'd made an error in processing the order. Eventually, they stopped responding altogether. Multiple phone calls, emails and voicemails to them later, I haven't heard anything in months. Reviews on their website indicate I'm one of multiple customers left in the lurch. I want a refund and for the company to amend its errors.Initial Complaint
03/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order in July of 2023 and received the shipment in September 2023. Unfortunately, the box and sign were damaged. I reached out to the company and sent the requested photos and was told a redo was being processed on 9/17/23. I reached out again in December as I had not received any updates and am still waiting for my new sign to arrive. This is not the 1st time I have ordered with them and had a great experience back in 2021. Since December they have not been responding to emails very timely and for the last several weeks my shipment has apparently been ready but they haven't been able to release it. At this point, I want either my sign or a full refund.This was supposed to be used for my sons wedding coming up on 4/4/24!Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered $3,500 worth of signage for my business in August. It was estimated to be shipped in 3-4 weeks but, 4 months later they have not shipped my signs. I have reached out to their customer service via email and phone several times and asked for a refund and they do not respond, apologize or help me. At this point I just need my money back or need them to ship my products ASAP!
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Contact Information
Los Angeles, CA 90045
Customer Complaints Summary
12 total complaints in the last 3 years.
12 complaints closed in the last 12 months.