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ComplaintsforWool and Oak
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed order 10/2023, delivery date was estimated February 2024. I continue to email company to inquire about order status and I keep being told that order will be delivered next month. I was assured that the bag I had ordered was stuck in customs and would be delivered May 2024, after reaching out to see if bag was out of customs I was told they are now looking at June delivery date. I asked for a refund and was told that because this was a preorder they do not issues refund. If you look at website they are continuing to take orders for same bag even though there are complaints about customers not receiving bag. There are many complaints with the exact issue from other customers and feel that this company, while once legitimate, is now a scam.Business response
06/04/2024
Hello,
This customer ordered a pre-order product on our website. There was a slight delay but her bag was delivered on May 29th. We communicated with her along the way and kept all of the information clear and concise.
Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However there are multiple complaints about this company taking payment and then months of delay of the product. I do believe that by contacting BBB it prompted the company to deliver my product as the last response stated June/July deliverySincerely,
*********************Initial Complaint
05/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 14th November 2023, I purchased a product (large Nova bag) from **********. On 16th December I upgraded the product through a second transaction. The total spent was $520.00. Original confirmation of the order stated that the product was due to be delivered in February 2024. This was also noted on their website in the product description.After not receiving any communication in February 2024, I reached out to ********** about the status of the order and was told that the product was delayed and would be delivered in May 2024. I only received this information by reaching out to the seller and received no updates since purchasing.In May 2024, after once again receiving no communication, I reached out to ********** for any update. They advised that they had experienced issues with their products and shipment would be further delayed without any firm date of delivery. Again, the seller failed to provide any communication between February 2024 and May 2024.At this point, given the substantial delays, lack of communication and mistrust of this company, I requested a refund multiple times, all of which were denied by *********** I have reviewed the regulations on the *** website regarding these types of cases and it states that given the delays and providing no communication to their customers, they are obligated to provide a refund. I have also tried to resolve this through my bank through a debit card dispute, but given it has been over 6 months they are unable to provide any support.My request remains the same, the company has failed to meet its obligations, and I would like a full refund for the product. ********** Order Number: 6423Initial Complaint
04/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a leather travel case for $547.48 (USD), though the purchase was made in GBP (411 for the item and as that was where the 29 for hipping for a total of 440) online from ********** on November 20, 2023. I was told the item would be delivered to the British address I asked it be sent to by mid-February. When nothing arrived, on 3/11 I wrote emails asking for an update... An email chain grew with more excuses that were clearly not true (one example: that the bag was absolutely mine was stuck on a US dock, a lie as my bag was sent to the **). It i now nearly May. I recently asked for a refund, but was told this was impossible. It is clear I will never get this product and that this company is disreputable (I should've checked comments about them online before purchasing the product. Reviews are terrible). I would like a full refund.Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased Nova bag 11/27/23, order number 6710. Was told I would receive the bag February 2024. I emailed 2/3/24 with estimate of arrival and it was delayed until March. I emailed 3/7/24 with another estimate of arrival and it was delayed until April. Emailed 4/12/24 and was told there was a "problem with a "customs clearance examination". I than requested a full refund given the ridiculously delayed delivery of the time and with no timeframe offered for when I would receive the item. I was told no, as the return policy was 5 days after purchase.
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Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.