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ComplaintsforYeezyofficialonline.us
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I paid for an order through website on 03/03 only received a confirmation email nothing else for two weeks. Item never shipped and there is nothing to track the progress and the website looks fraudulent. There is no customer service availableInitial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Fraud. Allow you to purchase product without being able to get return or fulfillment.Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased 2 pairs of shoes on December 6, 2023 for a total of $260. They provided me the *****tracking number **************************. It has not been updated not once. Ive contacted the email provided on their site which is *************************** a total of 5 times since then. I have emails responding back promising me the package will be here before Christmas. They are trying to tell me its because **** is slow. I called **** twice and they said its an issue on the merchants end and its because the merchant has NOT released the package to **** yet. I have contacted them again today saying I want a refund because they did not do what was promised and expedited in the **** day delivery date they provided, which was a complete lie. They have not responded yet since *** told them I want a refund, now they have stopped respondingInitial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My son *******, ordered two pairs of shoes from this website. They did not send him a confirmation email or order number or anything to track his purchase. They took over $200 out of his account and provided nothing. When researching this website I found that many people have been scammed from this site. Please shut it down! Something needs to be done. I tried to reach out and couldnt find a phone number besides a whats app number that doesnt work. When disputing the charges the customer service representative provided us with a 800 number to which a gentleman answered. I asked for simple information like a confirmation number or order number. He said he couldnt find any information and someone would reach back out to us soon after taking my number. I kept asking questions like who did he work for and what company was this and he proceeded to hang up on me. No one has contacted us back at all. We are filing a dispute with the card company in hopes to get the funds returned to his account. This is a fraudulent website and needs to be investigated. When I pulled up the website almost all the information seems questionable but wouldnt be looked at closely by my child who just wanted something cool for a good deal please look into this and if you need to contact me regarding this please do so. Thank you!Customer response
08/21/2023
This is the address listed on their website. They are claiming this as their business which clearly isnt their address thats why its a scam!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Los Angeles, CA 90046-7009
Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.