ComplaintsforFlexogenix, Inc
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 08/24/2020 I called the Flexogenix clinic to ask about costs under my new insurance. I had been to the clinic before and was given costs under a different insurance provider. I was told I would need to do another consultation but would still be free with different insurance and enough time had past. I saw a Docter (?) by name of ****** ****** She examined me and asked about my previous visit. She became visibly frustrated and hurried me through a half explanation of my situation. Upon leaving I ask the billing receptionist about chargers and she said none due to being a free consultation. Now two years later I am still receiving a bill for ******* I have called the clinic several times over the last year and a half with no resolution.Business response
12/09/2022
Business Response /* (1000, 8, 2022/11/28) */ Contact Name and Title: ****** ***** Contact Phone: XXX-XXX-XXXX Contact Email: ********************* I have contacted you a couple of times by phone to discuss a resolution for this matter. After reviewing your account, we have concluded that we will write off ******* for the office visit since you were told that the consultation is free. This will leave you with a remaining balance of ******* which is for the cost of the imaging. Please contact us at (XXX) XXX-XXXX to make a payment by phone when you have time. We hope that this resolution is satisfactory for you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.