ComplaintsforAngel Grooming
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my dog off for a hair cut they initially said on the phone $60 then when I arrived said $75 and cash only. I went to pick her up around 3 pm and my dogs hair looked horrible. I asked them for a ***** bear cut with boots. I showed them a picture and did not receive this whatsoever over she had no boots and they cut between her toes making her feet look webbed. She had bald spots where there was tangled and instead of them detangling her hair they ripped out the matting. They shaved bald on her privates and b******* for no apparent reason I have never had a groomer do this to my dog before. I dont know what they did to my dog while I left her in their care. They also cut off her long eyelashes only on one side. My dogs skin was irritated and the hair cut looked as if I did it myself. They refused a refund or any discount and suddenly kept saying they dont speak English and that its ok even though I expressed how seriously not ok this situation was. The inside was dirty and supplies uncleanly and people sleeping when I came to pick up my dog. These people are unprofessional and not certified to be offering these services they are scamming people by only accepting cash then acting as if they understand nothing when confronted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.