Business ProfileforTrueHarness

After seeing multiple promotional ads, I ordered two TrueHarness harnesses (with leashes and grooming glove) for my dogs at TrueHarness.com on either 10/26 or 10/27 2023. I received confirmation of my order (#******) from TrueHarness on 10/27/2023 and my credit card charge of $79.90 posted on 10/28/2023. I received my order on 11/16/2023. I tried these harnesses on my dogs for a week with the understanding that I could return them up to 60 days if I was not satisfied. My two chihuahuas never got used to the harnesses they are very stiff and the dogs had difficulty walking with them on. I reached out to TrueHarness Customer Support on 11/22/2023 indicating my dissatisfaction and requested instructions for returning the harnesses and other items shipped to me for a refund. On 11/22/2023 *************************** responded in a lengthy email with references to their return policy and an offer to refund me a discount of 20% ($16) in lieu of having to incur mailing costs. In order to determine the best course of action, on 11/22/2023 I responded with a request for the address that I would have to mail the harnesses to. I did this to ensure it will be a US address and not *****, as was the case with an online order at another company. I received no response to that email, so I sent a subsequent email on 11/27/2023 asking again for the mailing address for returns. Still no response however I am getting multiple promotional emails from this company. I am fully aware that I will have to pay a restocking fee for the product as well as return shipping. Given the total amount that I spent, I am ok with incurring those fees as long as I can ship my return to a US address. I am contacting the BBB for help, given they have worked with other consumers to address this companys failures in customer service.