ComplaintsforExcel Image Group
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Complaint Details
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Initial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
ordered product in jan. customer never rec'd. called in march they were going to send again. customer still didn't rec. now no one answer phone or live chat or emails.the order on the top was the one not rec'd.Business response
07/07/2023
We filled this customer's order. This product was shipped out on May 23, 2023. ********* tracking number to confirm this is: 613287679758. Please take this into consideration. Thank you.Customer response
07/08/2023
Complaint: 20075003
I am rejecting this response because:Customer was suppose to get in jan. never rec'd. never rec'd in may either. they do not respond to my live chats or emails at all!!! I thought they went out of business? did they? I ended up eating the cost and having to go elsewhere for my product....They were nice enough when we were workng together. I really liked their product. much better than others. I am sorry but this didn't work out and the lack of communications is unacceptable.
Sincerely,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.