ComplaintsforStuds
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sunday August 25th, I went to get an earlobe piercing at the Studs location in ************. The piercer put the needle through my ear, but then failed to get the jewelry in. They fumbled around with my ear for a while and it seemed like the jewelry was stuck in the needle. They hit me in the face twice after losing their grip while trying to pull the stuck thing apart. They got the stuck thing apart, but then were still unable to get the earring in my ear. They eventually gave up and went to get someone else to help them, but at this point I was in pain and my ear was swollen and bleeding and they had fully taken the needle out so I dont know how they expected to get the earring in. When they came back I told them I was worried about infection and didnt want to do it anymore and they were unsurprised. They then said it wasnt their fault and that Studs has a quality problem with their jewelry. If Studs has a quality problem that their piercers are aware of and they continue to make and use poor quality jewelry for botched piercing attempts, thats a major problem. If they dont have a quality problem with their jewelry, then they have a quality problem with their hiring and training of employees. Its unacceptable that they would employ a negligent employee that sticks a needle through someones ear but then is incapable of putting jewelry in it. I have written a ****** review for the Cambridge location, but am filing with the BBB so that Studs corporate is accountable for their poor quality jewelry and/or hiring and training practices.Business response
09/10/2024
At Studs, our teams only strive to provide exceptional service to our customers. We have a comprehensive apprenticeship program that trains our piercers on all aspects of ************ following the specific regulations of the jurisdiction in which they provide piercing services. We are investigating this customer's issue and, if necessary, will be sure to provide any feedback or retraining as necessary to our teams. We understand the customer was not happy with their experience, and so we have reached out to them and offered a complimentary rebooking.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Los Angeles, CA 90069
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.