![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAlejo's Italian Restaurant
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
. The pizza price on several websites was different than what I was charged. When I showed the woman the websites, she didn't care. Their website has no prices, so they are free to make up the price. This is false advertising.Business response
11/21/2022
Business Response /* (1000, 8, 2022/11/08) */ This is the first time I hear about this complaint. In response to Ms. *******, we have an official website (********************) where we describe the type of food we offer. On the same site we have an ordering platform where all prices are displayed whether you're ordering or not. We also offer delivery on several delivery platforms such as ***************************** and all these have our prices available. We also have a menu that is brought to the customer when they sit down at our restaurant before they order, so it is virtually impossible for us to change the prices from one moment to the other. So, no we do not false advertise or change price as we go. If a customer can not find our prices, they can ask before ordering. When Ms. *******, says the girl at the counter did not care, sometimes the customer is given an answer that they do not want to hear and persist to get a different answer. In resume, we have one official website, and several online ordering platform partners. We have no control over the internet and the hundreds of different sites, we only have control of managing ours. Below I have attached screen shots of all the platforms that we manage and they all have consistent pricing information. Business Response /* (-10, 9, 2022/11/08) */ Business supplied email: ************************ Use this address for any contact with the **********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.