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ComplaintsforWest Brass
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Complaint Details
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Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Westbrass under counter hot cold water dispenser from Lowes in 2022. A few months after I had the unit installed, the hot water heater overheated and began spewing boiling water all over the sink and counter. I contacted both Lowes and Westbrass and was informed I needed to deal with Westbrass for warranty issues. I contacted them several times and finally received a replacement unit in 2023. I had the unit hooked up by reputable plumber. Soon after the faucet, included in purchase, started dripping. I called the plumber and paid for 3 service calls and they could not ascertain why it was dripping. I contacted *** in customer service numerous times, sent videos of the drip, the hookup and all the parts. I cannot get any response as to why it is dripping, which has now turned into a constant stream. I cannot get any response from calls, emails. *** told me someone was going to contact me, never happened. Ive asked basic info, how to fix, what the brand is, etc. I paid almost $500 for a unit that has barely worked in two years. Worst customer service ever bi even emailed the president of the company with no response.Initial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 28, 2021 my wife ********* purchased a ****************************** ******* Instant Hot Water Dispenser thru ********** for ******** And we had it installed by the contractor that was remodeling our kitchen. The hot water dispenser worked fine for a while but then started emitting only steam from the faucet. Following the instructions in the manual we reset the device and it worked again for a couple of days and then started emitting steam again. We did this three times. Since we had passed ********* return window I reached out to Westbrass but they did not respond to my requests for assistance. So in September I contacted Amazon Customer Service and they put me on a 3-way call with **** from Westbrass. Although she seemed nice on that call, apparently her job description includes preventing customers from filing a warranty claim. I say that because somehow **** determined that my contractor broke the device during our initial 3-way call with Amazon; which is surprising since that call was merely a "meet & greet" where we exchanged contact information. Frankly I'm not sure how you break an under sink hot water tank and like I said above the product did work for a while. I had another plumber look at it and he said it was hooked up correctly. I let **** know what the new plumber said and all I received back from her was a rude response denying my request to submit a warranty claim.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.