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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was provided a buyback invoice that the company is not honoring. As metals prices are increasing they are offering below wholesale and not honoring their original agreement.Business response
01/25/2023
Business Response /* (1000, 5, 2023/01/20) */ The Consumer has admittedly made a mistake and has reached out to the *** to rescind his initial complaint. The consumer signed an agreement (see attached) where he agreed to the exact price his precious metals would be purchased back for. The Consumer is very happy with the outcome. Consumer Response /* (2000, 7, 2023/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.