337 Customer Reviews
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Review from Hope C
2 stars07/30/2024
My coins were received by Rosland Capital May 2,2024Its now July 30,2024 and I have not received my buy back check yet. Frustrated Hope CReview from Ed K
1 star07/10/2024
I invested with RC buying lady liberty gold coins. It took 5 weeks, not the 20 days.There was a packing slip included along with the coins, nothing else. I have called 8 times asking for an invoice of exactly what the cost of the gold was and an item by item list of all other costs and fees. Nothing ! On one of their return calls I was asked why would I need that ? Another return call the person wanted to know if I was ready to buy more. Never understood what I was asking. He made no sense. Most requests went unanswered.I need this for my records. This invoice would be required when I would want to sell my gold.I feel they are keeping something from me, avoiding me hoping I will go away. They are hiding something, not being honest. This purchase was almost 20K, not a small sum for me.Does this seem to be an odd request to anyone out there ? When you purchase a car your invoice is pages and pages but at least you know what you are paying for.I want an itemized line by line cost of everything involved in my gold purchase !!!An invoice should be included with each purchase and should be mandatory !!
Rosland Capital LLC Response
07/11/2024
Rosland prides itself on customer satisfaction and takes all reviews seriously. Our sales representatives and other staff are trained to be responsive to customers and we apologize if that did not occur in this case. Upon receiving this review, Roslands Senior Compliance Officer contacted the customer and followed up on his request, which should resolve the customers concerns.Review from Harold P
1 star07/06/2024
I submitted a distribution request on 5/2/2024, and I was told by my Rosland agent that it could take a few weeks to complete the transaction. It is now 7/6/2024 (more than 8 weeks later) and the transaction is still not completed. I have left several messages with my agent, but he has not returned any of my calls. I am extremely frustrated with the complete lack of response. Why the silence? Is Rosland Capital up to no good?Rosland Capital LLC Response
07/11/2024
The distribution mentioned by the reviewer now has been sent to him and Rosland apologizes for the delay and if his sales representativewho is trained to be responsive to customersdid not live up to Roslands high standards.Review from Dennis H
1 star06/17/2024
Extremely poor service. In making a trade it took 2weeks to complete. Agent kept making excuses why there was no call back. He even sent an email saying he was in the restroom and would call in 10 minutes. When sale contract finally was completed. He said that a check would come within 60 days. Were approaching 90. Call numerous times and again no callRosland Capital LLC Response
06/18/2024
Rosland prides itself on customer satisfaction and takes all negative reviews seriously. The check mentioned by the reviewer was sent to him last week and Rosland apologizes for the delay. Our sales representatives are trained to conduct themselves in a professional manner and we have addressed this situation directly with the sales representative in question.Review from Christine S
5 stars06/17/2024
...... was referred to me by a trusted friend. She was very patient and answered all of my questions with great knowledge. When she said she was going to call at a specific time, she called. When she said she was emailing or mailing me something, she did. All of my transactions have gone smoothly. The professionalism was what made me purchase and I would absolutely recommend working with her and Rosland Capital.Rosland Capital LLC Response
06/26/2024
Thank you for your feedback! We're thrilled to hear about your positive experience with ******* at Rosland Capital. It's wonderful to know that her professionalism, patience, and reliability made such a significant impact on your precious metals journey. We appreciate your recommendation and look forward to continuing to provide exceptional service. Should you have any further questions or need assistance, please don't hesitate to reach out.Thanks! Rosland CapitalReview from Robert B
5 stars06/13/2024
To whom it may concern: I have done business with ***************************** quite a few times and each transaction was prompt and professional. Her commitment to detail was always honest and complete. My transactions were alway congenial and any questions I had were answered fully to my satisfaction. My dealings with her were always pleasant and prompt. A real professional!Regards, ******************************Rosland Capital LLC Response
06/14/2024
Thank you so much for taking the time to share your experience with Rosland Capital. We are delighted to hear about your positive interactions with *****************************. Your feedback highlights the professionalism and dedication we strive to provide to all our clients.We are thrilled that Larissas commitment to detail, honesty, and thoroughness made your transactions smooth and satisfactory. Its wonderful to know that all your questions were answered fully and that you found each interaction congenial and prompt.Your kind words reaffirm our commitment to excellence and customer satisfaction. ******* is indeed a valued member of our team, and we will be sure to pass along your compliments to her.Thank you for choosing Rosland Capital, and we look forward to continuing to serve you in the future.Review from Carol C
5 stars06/11/2024
******* has helped me on more than one occasion. She is very helpful and patient with the many questions I had regarding the process. I look forward to working with her again in the future.Rosland Capital LLC Response
06/14/2024
Thank you for sharing your experience with Rosland Capital. We are delighted to hear that ******* has been able to assist you on multiple occasions.Your kind words about her helpfulness and patience, especially with your many questions, are greatly appreciated. Providing clear and thorough answers is something we strive for, and its wonderful to know that ******* has exemplified this.We look forward to continuing to work with you in the future and ensuring that you receive the same level of excellent service.Review from Miguel B
5 stars06/10/2024
I have been dealing with ******* and ******** for several years. I have never had a bad experience of sorry I started with them. I have spent a decent about of money on *******'s recommendations and have always been satisfied.Rosland Capital LLC Response
06/14/2024
Thank you for your long-term trust and loyalty to ******* and Rosland Capital. We greatly appreciate your continued business and are thrilled to hear that you have consistently had positive experiences with us.Its wonderful to know that youve found value in our services. Your satisfaction is our top priority, and we are glad to have been able to meet your expectations over the years.We look forward to continuing to serve you and to maintain the high standards you have come to expect from us.Review from Ken W
5 stars06/10/2024
My Account **** ******** not only is a valued "partner" in my investment strategies, but she has also become a friend. She handles my transactions accurately and expeditiously. I `am pleased and proud to have ******* and Rosland in my corner.Review from Antoinette P
5 stars06/10/2024
I have worked with ***************************** for several years now.... I find her very well informed in her business. She has taught me and put me in good money making market. She is very personable and I enjoy learning from her.************************6/24Rosland Capital LLC Response
06/14/2024
Thank you for your feedback regarding your experience working with ***************************** at Rosland Capital. We appreciate your kind words and are pleased to hear about your positive and educational experience with her.We're thrilled that ******* has made a positive impact on you. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service.
Customer Review Rating
4.77/5stars
Average of 337 Customer Reviews
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