![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforInternational Realty & Investment Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The transaction date was around Mid to late August of 2021, I paid them $90.00 dollar's for screening fee's for a rental property I applied for, they failed to use the money given to run the screening process required that would allow me to rent, but instead held on or used my money for fee's for over two months and never performing the screening process, as promised, and concluded that they wouldn't be renting to me although never ever processing my application through the main Credit Bureau's.Business response
12/10/2021
Business Response /* (1000, 20, 2021/12/10) */ In response to the complaint from *************** her application was not processed due to the owners untimely passing in July 2021 and no applications were being processed as there was no management in place therefore we were unable to process applications or run credit due to credit compliance issues. Our staff member apologized to her and returned her application fee because we did not screen her application.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.