Business ProfileforSwimply

We listed our home on Swimply because our pool and backyard area is gorgeous, figuring we can make some extra cash for the space. We have had 3 positive experiences. However, On two separate occasions now, the guest came used the space and canceled the booking as they were leaving. Specifically today. April 24th. A *** booked my backyard from 12 to 6:30pm. The guest were running late so they showed up around 1:30pm. They jumped in the pool, played basketball, played pool used the space. They should have paid a total of $607.50 but I only should of made $516.37 with the host deduction. Which is fine. Around 5:30pm I receive a notification that the booking was canceled. It completely disappeared from my calendar and app. I tried to contact Swimply about the issue but only a bot with article suggestions was available. I went outside to talk to him about the canceled payment and he said he canceled it when he was running late and had no way to rebook. But since I let him in he used the space with his friends and didnt mention anything about the cancellation. Swimply has no control over the guest taking back their payment and/or canceling their card information on the app, or handling declined payments after the booking has already begun. Our other issue was similar with an event last year of 100 people! They overstayed their booking but couldnt be charged the difference because their card on file had no funds! There is no guarantee that you will be paid after these people book your home and use your privacy to their advantage. Given not everyone will do this, but Swimply should make it a priority to pay out the host for space used AND THEY DONT! They want you to deal with the guest personally. If I wanted to deal with the guest I wouldnt use the platform! Id list it publicly and keep 100% of the profit!