Customer ReviewsforWSS

Don't order from these guys. Order number 1 3 5 4 8 3 3 9 8 6; My son received **** sandals for Christmas from his Aunt, she forwarded the purchase receipt email. He needs a size 11. Size 12 is way too big for him. How do we return and exchange for correct size 11? Please contact me. THEM -Hello ****,Thank you for contacting ShopWSS, unfortunately we wont be able to accept your return for an exchange or Refund due to our 30-day policy we have stated on our FAQs.You can return or exchange your new, unworn merchandise within 30 days of original purchase date by mail.Once again, We deeply apologies for any inconvenience this may have caused you.ME - I dont shop with you guys. I dont know your policy- They were a gift please transfer me to a manager Technically 45 days from xmas is not until 2/8/24 when they were a xmas gift You can make a one time exception when they are in stock I dont see your xmas policy since I dont shop with you guys THESE ARE A GIFT please return and exchange them This is bad customer service Dont people shop weeks prior to Christmas for gifts not on the day of Christmas I started shopping before thanksgiving

Hello ****,Thank you for contacting shopWSS. Unfortunately, we are no longer able to create exchanges. You can return any unwanted item(s) ordered within 30-days from order date at shopwss.com and place a new order for your desired item(s). This will ensure that your desired item(s) do not go out of stock and ships to you right away. We will make a one time exception and approve your return. To initiate the return please follow the instructions below: RETURN BY MAIL INSTRUCTIONS Use a sturdy box or sealable poly bag. Items must be unworn, unaltered, and in the original packaging, including hangers, hang tags, dust bags, and shoe boxes. If you're returning shoe boxes, we recommend using a box to ship your items.If you're using a prepaid shipping label provided by WSS, please affix the label clearly on the outside of the box or bag and drop it off at your nearest ***** shipping center.If you're paying for shipping the items back to WSS, please write the Order Number clearly on the outside of the box/bag and ship the items to:ATTN: WSS Returns ***************************************************** Select Shipping Carrier. We suggest using a shipping carrier with tracking and insurance, such as U.P.S., *****, or ******** Orders cannot be returned C.O.D. (Cash on Delivery).WSS *************

I bought a pair of Nike270's and 2 pairs of Heely's on 10/16. The Air *** were worn right away and loved. The Heely's were a Christmas present. The Heely's were not good or as expected. They do not retract. You would have to put the wheels in and take them out. Instead of them automatically coming out and going. This is usually the way ******* work!Of course this is not fun for a 6 and 7 year old. So I tried to return the Heely's and was not able to do so. They have a 40 day return policy and extends it to 45 for the Christmas Holiday. Ha what a joke. Usually around the holidays company's gives you at least a ***** days return courtesy. The representative just kept repeating their same "dry" policy. I am very upset an unsatisfied for several reasons. Just on principal I will not shop there anymore and I will tell my friends that I ended up recommending to the site for the sneakers about what happened. No hassle and lenient return policies is always a selling point for me. They can't get anymore of my dollars.

Hi ******, Unfortunately, the order exceeded our 30-day return policy which you may find in our FAQS:********************************************* Can I return or exchange my online or mobile app order in a WSS store?Unfortunately, no. You can return or exchange your new, unworn merchandise within 30 days of the purchase date by mail. WSS will cover the cost of one (1) return/exchange shipping label per order. To initiate the return/exchange process, please call us at ************ or email us at ************************************ apologize for the inconvenience.

Do not order from this company. they rip you off. I bought 2 pair of boots on sale that were too small. They were supposed to swap about for a bigger size. Instead, they gave me my money back and told Me I needed to rebuy them both at the full price. even though I already purchased them At a sale price with other things that I kept. If they think i'm gonna give full price for something that I already paid a sale price for their crazy. This is one of the companies we need to boycott and never order from because they're stealing our money just like the chinese are stealing our freedoms.

Hello *****,We apologize for the inconvenience and confusion; your order was refunded due to the items no longer being available. I was able to locate a previous email communication to *********************** where this information was provided. WSS *************

I ordered a pair of boots for my granddaughter for Christmas and when they were over I tried them on her to find they were too small. They were definitely not true to size. I was able to return them. I ordered two more pair in larger sizes on November 24 for her to open on Christmas, ORDER **********. I emailed them on December 26 to return the smaller pair of the two I ordered. They did not fit. Two days past their 30 day return policy, and no ***** at all for being closed on Christmas or considering the fact that not all people wait less than 30 days to Christmas shop. Ridiculous! Theyve lost my business.

Hello ******,We apologize for the disconnect, however i was able to verify that even though your order exceeds our return policy you were previously assisted and provided a prepaid return label on December 26, ****. Return tracking number: ************ . Please do let me know if you have any additional questions or concerns.WSS *************

I would give them a 0 they refuse to give me my product or money back as they put the wrong address on the package being delivered. And when I ask for management they leave me on hold for over 30 minutes

Hello ****,Thank you for contacting shopWSS. We apologize for the displeasure; however, claim was open to trace your package. Claim number C-*********. Carrier submitted documentation of a successfully delivery.WSS *************

Horrible experience. You aren't able to try on shoes because they're not available in stores in the size. My son needed so we ordered them. They're too big so I sent them back with the copy of the order printed out and a copy of the exchange we would like. I checked ***** and they had received the package monday didn't Respond to me until Tuesday to say they had it. It wasn't processed until Thursday, and they said there was no paperwork with it. Wow wow Never again will I order shoes from I recommend you don't either

*****,Thank you for the feedback. After thorough review of all email communication with WSS, I was able to verify you were informed all exchanges are processed within 3-5 business days after the return is received at our fulfilment center.We apologize for the inconvenience and confusion,WSS *************

They accept orders, pretend theyre processing, then cancel the order because they dont actually have the shoes. This might be to gain traffic to their website so they seem legit but I dont believe they actually sell shoes. Might need to be investigated for fraud, embezzlement, racketeering, drug dealing, money laundering and any other crimes cause these people are not selling shoes.

Hello Nay,Thank you for contacting shopWSS. We kindly apologize for any inconvenience you may have experienced. Unfortunately, we are unable to locate any order linked to the information submitted.Please do contact us at ********************************* and we will be gladly assist.thank you, WSS *************