![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforBotanica Luz Del Dia
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2010 W. Pico blvd # 4, Los Angeles, CA 90006
- BBB File Opened:
- 11/9/2022
- Years in Business:
- 4
- Business Started:
- 6/18/2020
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Soleil d
11/05/2022
Monday, 31 October 2022, no response to weekend emails. I followed up end of business day regarding status of cancelled order and refund. No response.
Tuesday, 1 November 2022, no response. I was feeling suspicious about this company from the beginning which is why I cancelled my order but at this point, I'm angry. they were given ample time to respond. so, I wait until end of business day, THIS time advising I'm reporting them if I don't receive a response. within 15 mins I receive a tracking number via THE SAME EMAIL that has been ignoring mine (BBB does not allow me to note their email) confirming they've been on their email and have blatantly ignored my multiple requests for refund. upon receiving the tracking number I IMMEDIATELY replied advising I didn't ask for a tracking number. this order was cancelled 30 October 2022! Issue the refund. No response.
Wednesday, 2 November 2022, followed up on cancellation / refund. No response.
Thursday, 3 November 2022, followed up on cancellation / refund. No response.
Friday, 4 November 2022, followed up on cancellation / refund. No response.
Saturday, 5 November 2022, they email the package has been delivered. I don't want this ****. I WANT MY REFUND. I emailed them stating as much AGAIN. no response.
I've been following up regarding my refund EVERY SINGLE DAY FROM 30 October - 5 November 2022. ABSOLUTELY NO RESPONSE from the seller. I've filed an official Complaint with the BBB. This is criminal activity. They've been blatantly ignoring my request for refund before the items were even processed for shipment.
DO NOT SHOP FROM THIS COMPANY. BUYER BEWARE!
Botanica Luz Del Dia Response
11/22/2022
Customer Response
11/22/2022
They have an 30 day cancellation policy. Again, this order was cancelled the day after it was placed / BEFORE IT WAS EVEN PROCESSED FOR DELIVERY! I have all the email correspondence to prove this. This company completely ignored the cancellation and sent out the product regardless. I returned to sender and followed up DAILY regarding my refund. Absolutely no response. They never responded to any of my emails regarding the status of the cancellation and refund and now they are refusing to refund the money -and the total being $12 and change makes ABSOLUTELY NO DIFFERENCE.
This is thievery plain out right and I will continue to fight it, because by law (which they obviously care nothing for) no vendor is allowed to ignore a cancellation (BEFORE THE PRODUCT WAS EVEN PROCESSED FOR DELIVERY) and keep the funds.
These people are complete thieves.
Customer Response
11/22/2022
They have an 30 day cancellation policy. Again, this order was cancelled the day after it was placed / BEFORE IT WAS EVEN PROCESSED FOR DELIVERY! I have all the email correspondence to prove this. This company completely ignored the cancellation and sent out the product regardless. I returned to sender and followed up DAILY regarding my refund. Absolutely no response. They never responded to any of my emails regarding the status of the cancellation and refund and now they are refusing to refund the money -and the total being $12 and change makes ABSOLUTELY NO DIFFERENCE.
This is thievery plain out right and I will continue to fight it, because by law (which they obviously care nothing for) no vendor is allowed to ignore a cancellation (BEFORE THE PRODUCT WAS EVEN PROCESSED FOR DELIVERY) and keep the funds.
These people are complete thieves.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.