![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPenny Roofing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Water is leaking onto my front porch from reroofing over front porch, this job was done on 09/22/2021. Ive made over ***** calls to Penny Roofing Company leaving messages and no one has returned my calls and Ive even gone by there place of business no one was there. Ive enclosed pictures of water raining in my front porch when rains and Im afraid at this point thats its going to damage the awning (the wood part) thats attached to the porch. The contract states they will repair free of charge for a period of 5 years, however Ive been unable to reach anyone. This is very urgent for the roof be repaired because Im afraid its going to cause damage to my front porch.Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
October 17, 2022, Penny Roofing began a roofing project. They stripped my roof and began to lay new roofing with city inspector approval. The City Inspector came out on Monday, October 31, 2022 and issued a Correction Notice / Notice of Violation. The inspector indicated roof sheathing could not be conducted until sheathing is uncovered and ordered corrections to made. The roof installer from the company packed up and informed me that he did not know what to do and to call the owner. I have been calling the owner and leaving messages but I have not heard back. Most of my house is unroofed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.