ComplaintsforSolid Universal Roofing
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
02/07/2024 paid ******** to get my roof repaired. Included roof leak approximately 5x5 area in front of house and 45ft flushing along back awning. The work was supposedly finished but when it started to rain again I noticed leaking from the awning and the same leak in the front of the house. I notified them but thought Id give it time and monitor it when it rained the second time it was truly the same leaks. I messaged ******** and he said someone would come out on April 5th they never showed up. On Monday April 8th someone was climbing up my roof unannounced and he said he wasnt sure where the leak was coming from. He said he would let his boss know and I haven't heard from the repair guy or boss since. I text ******** let him know what the repair guy said and he also said that the office would have to resolve this issue so I left emails to the office 4/13,4/21,4/22 with no response. I have left messages with the office personnel on April 8th,15th,22nd,23rd and have no response back on trying to resolve this issue. I asked them for a refund of the money I spent on these repairs as they are not done and can't be resolved according to the repair guy. The repair man came out and didn't put flushing along the awning because the repair man said the quote was incorrect and they couldn't put flushing or it would damage the shingles. He said that the quote was made by someone who doesn't repair roofs so the quote is inaccurate and I should only be charged for tar (which i later found out didn't prevent the leak it just pushed the water to another spot to leak and make more water). The repair man insisted on putting a new part on the roof saying that's where the leak was coming from but I later found out that the part was not needed because it's leaking exactly the same as it was before.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.