ComplaintsforSubway
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 18, 2023, I placed a mobile order for a sandwich at $15.39 (Order Number 21A89790-D6). I paid with a credit card and was charged. The pick up time showed 1:45pm. When I got to the restaurant 3 blocks away to pick up the sandwich at the specified time, there was 1 person working and a line of people. Obviously, the employee had no time to greet me nor ask me for help with my mobile pick up order. I patiently waited, then finally, I said I'm picking up a mobile order and she simply said she had no time getting to it as you can see from the line.I simply left the store without confrontation, walked 3 blocks back to my office and decided to go back in 30 min. Keep in mind, I have limited lunch time from my job. When I returned back to the store over 40 min later, still one person working and still another line. And, the employee simply said, she still did not have time for my order. I couldn't believe that first come first serve is not the basis for Subway. Even though there are people coming in to order sandwiches, they should honor previously ordered mobile orders as well. Once again, without confrontation, I asked her to cancel my order.Quite honestly, I was upset about what happened to my order, my walk back and forth between my limited lunch time, but even worse, this Subway charged me for an order that I did not receive. I went on the Subway App to request for refund, the owner of the store, ********************************* responded back to my complaint which seemed to be very generic / automated email response. All in all, he stated that the complaint was forwarded to the appropriate team, apologizing for what had happened. Well, since then, I've never heard back. That was it. I re-addressed this issue 4 other time through the very poorly created Subway App which does not even have a customer service section. There is something very wrong about this company and its customer service. This is ridiculous and I need my refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.