Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SoleFactory has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforSoleFactory

    Shoes
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    13 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Terry H

      1 star

      12/29/2023

      Ordered 4months ago they took my money and never sent item I paid for ****** down th drain this company should be held accountable for not being truthful with costumers..they will not return any of my emails ,and I'm stuck without a item I paid for ,please investigate this company
    • Review from Travis S

      1 star

      06/07/2023

      Still no order and no response to any of my inquiries asking for an update.
    • Review from Erika H

      1 star

      04/06/2023

      I purchased ************** High Pine Green ***** in a women's size 8 on Jan 3rd 2023 and it's now have been 3 months and no shoes! This company is a scam and $255 is nothing to sneeze at. I want my money back period! They ought to be ashamed of themselves!
    • Review from Rob G

      1 star

      03/20/2023

      I pre order the cherry 11s back in November and tried to resell them However they are replica UA no Good $280 someone need to stop the bots we work too hard to be scammed best of luck
    • Review from Anthony S.

      1 star

      03/14/2023

      Dont buy from them. You buy and they dont ship and when you depute with credit card they scam them too
    • Review from Charles B

      1 star

      03/02/2023

      I bought air jordan * unc off white and they assured me that they were legit. It took a month to come in and the reason was because the first pair didn't pass and now I get these and I got them checked by 2 different legit checks and they are fakes. Now their website is closed and I know it's because they have sold alot of these fakes and won't respond to customers. I would love to find these b. THES they are nothing but trash
    • Review from Mitch W.

      1 star

      02/23/2023

      Im still awaiting my shoes which have not arrived after being advised by sole factory that I should have had them by now. Customer service intentionally delays responses which led me to create new cases in their contact us portal. Even tried reaching them on IG which ***** worked. Its been 3 weeks and still no sneakers. They lack concern for customer satisfaction as it pertains to a sense of urgency of responding. ***** at sole factory is not dependable nor does he have the skill set to resolve an issue by merely producing a tracking number. Wheres my product or my refund??? This would be a 0 star if systematically possible.
    • Review from Keshon B

      1 star

      01/23/2023

      Shoes are reps. I just want my money back. Got a pair of off white Jordan ones and Travis Scott phantoms. Both reps.
    • Review from Zach G

      5 stars

      12/05/2022

      Shoes were 100% authentic. They were double boxed as advertised and they came pretty quick! Will definitely do business again
    • Review from John F

      5 stars

      12/05/2022

      Shoes are authentic! This is my 2nd pair from them. My *********************** 6s order was cancelled because they were not authentic... the company emailed me and refunded my money. Still waiting for my sail 4s i will be patient seeing you guys are very honest

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.