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ComplaintsforCamino Financial
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a **** dollars loan four months ago, everything was fine but this month had a death in my family and wasn't able to have the funds to be withdrawn. For being on day late they charged me a 200 late fee. It's completely *********** Specially considering the fact that it was never disclosed.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/19) */ Contact Name and Title: ******** ***** Contact Phone: (XXX) XXX-XXXX Contact Email: *************************** Hi Mr *******! First of all I would like to express my condolences for your loss, we are sorry to hear that you are going through a hard time. Now, addressing your concern with your next payment, I have reviewed your case and I would like to let you know that you will be charged the usual amount (without the late fee), so when time comes just make sure to have the usual amount, and after this date, you will see your payment settle with our problems, if you experience any complication regarding this topic, I would like you to reach out to me personally, so I can address. Consumer Response /* (2000, 7, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) That's a satisfactory ad professional response.
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Contact Information
Los Angeles, CA 90014-2258
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.