ComplaintsforBirchbox
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This company fraudulently charged me $204 for a service I did not sign up for. My subscription with them ended long ago and was NOT renewed, yet they randomly charged me over two hundred dollars and are dodging my complaints. They are ignoring repeated attempts to contact them and resolve this matter.Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i ordered and paid for a birch box which is a beauty box of cosmetics.. this was and into offer with a continuing monthly subscription... i have not received it yet and they were going to charge me again for another box... i emailed and told them i would not pay for another one til i got my first one... i have emailed them sev times and they will say we will get back with you in 24 hrs but they never do and when i check my account it has said ...."we are working on it" and that has been almost 2 months ago... i would like my product or a refund of my money... both of which i have asked them for in an email and not reply...Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ive been registered/billed for monthly boxes. I reached out last year in June 2023 to let them know I never received my September 2022 box (was billed) nor my June 2023 box (was billed). The response I received back was we are looking into - please dont keep contacting us). I sent 2 emails - one notifying about September 2022 and one for June 2023. To date, no response nor Credit received (Im billed $16 per month). I did not received a September 2023 box (was billed) nor did I received a January 2024 box (was billed). I have just cancelled my subscription but I want to be reimbursed my $64. **************** is non existent and would not recommend joining this monthly subscription.Initial Complaint
01/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have tried to cancel my membership for months, the auto renewal button to cancel it does not work. I have reached out to the company several times and asked them to cancel my membership and they have never responded. I had to cancel my card so they can stop charging me because their website does not allow me to cancel my membership, even though they advertise that I can cancel anytime. I am beyond frustrated. I dont know what to do. I need them to cancel my membership.Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Birchbox stopped sending me boxes over 2 years ago stating they were going out of business or something along those lines. Next thing I know,I got an email in June stating they charged my card and were sending me a box. I went to log into Birchbox because I no longer live where they are supposedly sending my box and it said I didnt have an account and couldnt log in. I emailed customer service numerous times and all they told me was that my box hadnt been sent yet and thanks for being a customer. I continued to email Them and tell them I didnt want their service, they werent even sending it to my address, and I wanted my money back. All emails went ignored.They have now taken over $100 from my checking account, wont let me log in, wont let me cancel, wont respond to me, and will not refund me. I have emailed them at least 40 times now. I consider them to be robbing me. Worst people ever. At a time where everyone is low on cash, they are charging people for a service they didnt want and thought was cancelled, and not even sending the product to them and then ignoring them. Have fun spending my hard earned money thieves.
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Customer Complaints Summary
33 total complaints in the last 3 years.
21 complaints closed in the last 12 months.