Business ProfileforThe Fonda Theater

Dear Sir/Madam, We are writing to you to get help regarding the unfortunate and stressful experience at the Fonda Theatre bar, on Saturday, Oct 22nd, during a show. As drinks were ordered at the bar, we noticed the wrong total charge amount on their merchant screen, we inquired from the bartender, who was extremely ********** and busy ******** many people at the same time, about the details of the order. She ******* our request. We noticed that the bill is unusually high and does not make any sense. As we inquired from her again about the details and a receipt, she was shouting go ahead sign and you will the receipt *************** this was quite ********** we were in the middle of the show and we ordered the exact same two beers from another bartender at the same bar that night which came to a total of ******* We mentioned the error on the previous transaction that came to a total of $ ******* and he said you have to talk to the bar manager on Monday, which we did. After many attempts to talk to the bar manager, fianlly we spoke to **** We explained the issue, and he noticed the error in charging our card and mixing ******* and water drinks with our beer order and he referred us to another party. As of today, We have not heard back as we filed a complaint with their customer service and now request that BBB kinldy help us get the difference in charge of ****** back to the card ending in **** from this company.