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Find a Location

America's Ink and Toner Supply has 1 locations, listed below.

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    Business ProfileforAmerica's Ink and Toner Supply

    Toner Cartridges

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11870 Santa Monica Blvd # 741, Los Angeles, CA 90025-2276
    BBB File Opened:
    11/4/2022

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/03/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This company misrepresented themselves. We are a small dental practice who uses printers on a small scale. We normally buy our ink and toner from Staples or something similar. This company stated they could be their price with a higher quality product. I agreed to purchase two toner cartridges. I then reached out and order two color ink cartridges. The next thing I know, I am in a contract for tons of product at $818.00 per month for 12 months. I called and cancelled stating I no longer wanting anymore product and we would pay for what we received. **** stated that he would send out the rest of the product and that our account would be cancelled. We received several boxes of ink and toner. Today I receive another call from them stating that they have not shipped out all of our product but that I do not owe them anything. I stated that I was confused because previous conversations stated I had received and paid for all of the product. I am assured that it is just another shipment for what is owed. Another person from the same company calls me and states that he will be shipping out more ink/toner and that we will have 8 invoices of $765. I told him that I would not accept the shipment and we were not paying for any more product. The first *************** calls me back and I stated that he is dishonest and misrepresents himself to his customers. I do not want anymore product and I will not be paying for anymore product. This company continues to call and continues to try and trick us into buying more. The quality of their product is poor.
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    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nancy C

    1 star

    05/29/2024

    This company is a complete scam. Just like everyone else's complaints, we have informed the rep, the ******, management team that we are no longer interested in their product. They keep sending toner and $700+ invoices. They assure us a return label with a closing letter will cancel the contract but that doesn't happen. *****, the customer service manager said that our deliveries are for the remaining toner that was purchased yet we are getting charged every time. This company is unprofessional and very misleading. Do not answer their calls! This company doesn't even deserve 1 star.

    America's Ink and Toner Supply Response

    06/06/2024

    June 6, 2024 BBB of *********** and ************** ********************************************************** RE Case #: 796103In response to the review for Case # ******* - **************************************************** we did want to notify you that we are working with our customer to find a solution that is acceptable to both companies. When we receive that correspondence of their satisfaction, we will forward that on to you.Please contact us if you require any further information.Sincerely,*********************

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