ComplaintsforAmerica's Ink and Toner Supply
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company misrepresented themselves. We are a small dental practice who uses printers on a small scale. We normally buy our ink and toner from Staples or something similar. This company stated they could be their price with a higher quality product. I agreed to purchase two toner cartridges. I then reached out and order two color ink cartridges. The next thing I know, I am in a contract for tons of product at $818.00 per month for 12 months. I called and cancelled stating I no longer wanting anymore product and we would pay for what we received. **** stated that he would send out the rest of the product and that our account would be cancelled. We received several boxes of ink and toner. Today I receive another call from them stating that they have not shipped out all of our product but that I do not owe them anything. I stated that I was confused because previous conversations stated I had received and paid for all of the product. I am assured that it is just another shipment for what is owed. Another person from the same company calls me and states that he will be shipping out more ink/toner and that we will have 8 invoices of $765. I told him that I would not accept the shipment and we were not paying for any more product. The first *************** calls me back and I stated that he is dishonest and misrepresents himself to his customers. I do not want anymore product and I will not be paying for anymore product. This company continues to call and continues to try and trick us into buying more. The quality of their product is poor.Business response
12/19/2022
***See Attachment***
See Attachment/File: Business Response.pdf
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Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
5 complaints closed in the last 12 months.