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Find a Location

Rodriguez Upholstery has 1 locations, listed below.

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    Business ProfileforRodriguez Upholstery

    Upholsterer

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1282 S Cochran Ave, Los Angeles, CA 90019-2845
    BBB File Opened:
    11/5/2020

    Industry Tip

    BBB Tip: How to choose an upholstery company

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/11/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I entered into a contract with ***** on 7/7. I gave her $1250 for the deposit which was 50% of the contract total. The work was verbally quoted to take around 3 weeks, they took 3 months and completed a small percentage of the total work that was specified in our contract. Of the work they completed 1 of the 3 pieces was not stapled, its just the plywood with the foam and upholstery draped over it. In addition, it's missing a cutout for the throttle, meaning the piece is unusable. Furthermore, the two pieces that were completed were not the colors we agreed upon. It's my assumption that they did not use the money I gave them to buy the materials I requested, but used other materials from a previous job.Additionally, 4 pieces were stolen from my boat.Mechanical parts of my boat were disassembled & not put back together.When they glued the carpet in the front they spilled glue and let it dry on the back of my boat as well as leaving the razor blades they used to cut the carpet on my boat which resulted in rust stains on my boat. ***** works with her brother and mother, in my opinion, to purposely deceive and defraud their customers. I came to this conclusion by trying to ****** her mom and brother to figure out if they had a business license. I stumbled upon this yelp page (************************************************************************************) and found 14 more reviews where people said they were scammed and their deposit was stolen. *****'s business has a different name that is not connected to theirs. However, quickly after signing the contract with her she said she would take all my pieces to her mom and brothers shop to be upholstered. Had I known that the company she was taking my pieces to was Rodriguez Upholstery I would have never entered into a contract with her. I believe they are having a hard time getting new business due to everyone posting that it's a scam, so they created a new business to continue to be able to scam their customers.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Patricia G

    2 stars

    04/18/2024

    I gave them 2 chairs, to re upholster the top seating part, took 2 months to get them back, happy with their work, but the chairs now have damage where there was none when they took them.I also gave them a recliner that is of sentimental value, I did tell ***** Rodriguez, the person that picked up the pieces it was very old and needed work and to not take the seat covers off until he got them in the shop, because foam was totally destroyed. The metal frame and reclining gears were still in working conditions He gave me a reasonable and affordable quote in the beginning of February and assured me he could perform the job. The pieces were picked up February 13 and I gave him a total of $500 cash with a remainder balance of $495.25. Total due $1,040.25. The recliner was promised to be delivered on 2/29/24 and despite numerous text to update delivery date I have not heard back from them except to request an additional $200.00 which I feel is not due until all work is completed and I am satisfied. I gave more than 50% of the total value and feel its not fair to be ignored and not updated on the work or estimated time of delivery. I am committed to pay the balance upon receipt of the recliner.

    Local BBB

    BBB of Los Angeles & Silicon Valley

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