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Find a Location

Design it by Ninos has 1 locations, listed below.

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    Business ProfileforDesign it by Ninos

    Upholstery Fabric

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5157 S Western Ave, Los Angeles, CA 90062-2323
    BBB File Opened:
    5/17/2021

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    07/30/2024

    ********* accepted a 50% deposit on April 25th for an outdoor furniture cover project and as of July 29th and after over a dozen false completion promises and no shows I have yet to receive the goods that was promised .Verifiable details:- April 25 : negotiated a price of $2,400 for three outdoor covers and 50% deposit so I Zelled $1,200 -scheduled/confirmed 3 times (May 4, 10, 13th) for him to come cut fabric with no shows until 13th when he took off one of my existing covers to keep as reference - May 21st I check in on completion - he said end of the following week ( 5/31). On 5/29 I check in - he asks for a week - June 8th I check in - he said Wednesday the 12th. No show on 12 - On the 13th I text to ask for return of my covers- no reply. - On June 20th, I text - he says he would have the covers Friday the 28th. On 24th he says I will be there around 2pm on 6/28 No show so then I demand my old covers that I paid $1,000 for and a refund and tell him that I am going to pursue consumer rights - he says can bring it on Saturday the 29th but I have a funeral that day so he says Monday (7/1) at 5pm please 7/1 - No show until I indicate i will take action and he comes at 9 pm with a unusable horrible work-in -process and takes more measurements - July 2nd he promises to bring my old cover -no show. - July 3rd I text for a delivery date and ask that we settle on $1,200 for 1 cover. He reluctantly agrees but no answer on completion - July 8 I text -no answer - July 10 I text . he says he will be here on Friday July 12. no show, I text - he says Tues the 16th.- on the 16th I text -he says not ready - I text Monday 22 - he says he will be here Thurs 25th. No show. 7/26 he says Monday the 29 6 pm. -July 29 no show. I tell him I am going to pursue my consumer rights claim and he says lets go I have 24 years doing upholstery is not my first time whit a client like this. I felt threatened. I want my $1,200 refunded and to get back my old cover

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Not P

    1 star

    07/31/2024

    Do not take your furniture to this reupholstery shop. The shop has been in different names. The owner ****** is very unprofessional and argumentative. He at the beginning will appear to be cordial but then later in time things go wrong. ****** does not provide good customer service. When you call him about your item, you may not get a response for days. When you schedule an appointment to see your item, he will reschedule you multiple times with no apologies. He doesnt respect you have to work or have your life to live. He will say he isnt at the shop to be on other jobs. We finally, you observe your item and have areas of concern you would get yelled at. You will be told he did you a favor by giving you an (unknown) deal. There are other reupholstery shops charging similar prices of the so-called deal. He expects you to accept his low quality work because he claims you have a deal. It will take weeks to a months to get your item from this shop after many attempts to retrieve it. I believe he takes half of your money to fund other jobs of other customers. He asks for half of a large amount. An example if you have $2100 he will ask for $1,050 deposit. The reupholstery is very expensive. You as the customer will have a difficult & frustrating time to do business with this person. You will be using many tactics to see and get your item back. The police and courts will be involved. I used yelp quote section and found this business. After noticing ****** was problematic, I did multiple searches on him and discovered there are numerous of complaints about this business of customer service and ***************** theft. When doing a quote through yelp it doesnt show the reviews just star raring. You manually need to got to the actual page. Some crucial reviews have been removed by yelp. They showed court *************** reports for the many shop names & experiences ****** businesses. Yelp is partially blame as well to allow this continuous bad experiences of customers.

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