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Find a Location

Community Animal Medicine Project- CAMP has 1 locations, listed below.

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    Business ProfileforCommunity Animal Medicine Project- CAMP

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3612 11th Ave, Los Angeles, CA 90018-3601
    BBB File Opened:
    4/1/2014

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    On ******* *** ***** I called SNPLA to make an appointment to euthanize my cat. My cat's vet, Zoe Ramagnano, DVM, had told me months ago that euthanasia is done without cost to the pet owner. The appointment schedule told me that I would need to make an appointment for March 3rd and then get on an emergency standby list or something. I couldn't understand what the person was telling me since she made no sense. I accessed SNPLA's website an hour or so later and had to pay ****** to schedule an appointment even though it was for euthanasia. I was given an appointment for ***** **** two days later. A little later that afternoon I emailed Dr. ********* and told her that I did not think that my cat would last until Wed. and that I was having a hard time getting her in sooner. Dr. ********* called me on Tuesday morning and told me to bring her in Tuesday afternoon at **** I then started receiving calls and emails telling me to submit paperwork for my cat's Wed appointment. I was too overwhelmed with my dying cat's health condition to respond and upset that no one was coordinating my cat's Tuesday afternoon appointment appropriately. I arrived at SNPLA Tuesday afternoon as scheduled and was asked repeatedly if I had an appointment. I told them yes. Someone left me on hold an interminably long time before confirming that afternoon's appointment. On ******* I contacted Office Manager ***** ********* by email, recounting my experience several days later and requested a refund of my deposit. She agreed to do so but I have not yet received it in my bank account. I followed up via email on ******** but have not received a response. All of these facts are contained within the attached email thread.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Bill W

    1 star

    07/29/2024

    AVOID THIS CLINIC!!!I came here to get my dog's vaccinations because money has been a little tighter and they seemed to be lower cost care than VetCo but that is NOT the case.Upon my first visit, I discovered they recently added a policy to charge $10 for a walk-in fee even though you can't make an appointment for vaccinations. I figured that's fine the shots are still cheaper than VetCo. After waiting for hours it was finally our turn and the nurse brought my dog back for his vaccinations (you're not allowed to go back there with your dog). She came back and said the vet would not perform all the vaccinations in one session (VetCo never had a problem with this) and that I'd need to come back for 1 of them which means paying the $10 fee for another visit.On the second visit, I waited over 2 hours. When the nurse came out I asked about heart worm medication. She said I'd need to get a heart worm test for an additional charge. I asked if that would include a prescription if he passed and she went inside to confirm with the vet and returned and said yes it would and that I could list them on a site like chewy.com to order the medication. So I agreed to the extra charge. When I got the bill the heart worm test was more expensive than VetCo's and my total visit including the walk-in fee cost about the same as the VetCo visit would have been except at ***** I would have not had the 2hr+ wait.I tried to order the heart worm meds, the clinic denied it. After trying to get a hold of them by phone which is impossible (you have to leave a message and hope they call you back) I was told that in order to get the prescription I we'd need to come back for an exam at an additional charge. I explained to the person on the phone that the nurse had told me they would provide it if he passed the heart worm test and even confirmed that with the vet. The person on the phone said they would talk to the clinic and call back and they never did.Absolutely WILL NOT go back here!

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