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Complaint Details
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Initial Complaint
10/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased iMac display part on May 11th, installed mid-june. Starting in September, LEDS in center of display started to fail, causing a dark spot in the center of the screen. The part was not damaged in any way, and as an Apple-certified hardware technician I am positive it was not a personal installation issue; the LED issue did not appear in the first three months of using the display. I emailed DVWarehouse to ask for an exception to the 90 day warranty considering the cost of the part and the clear defect in the issue (this sort of failure is not due to part age or handling) and was denied immediately without further information. I am stuck with a non-working part and am expected to pay *another* $620 dollars for a part that might again fail after 3.5 months.Business response
10/07/2021
Business Response /* (1000, 5, 2021/10/06) */ We apologize for the circumstance, and are understating of your frustration. Are you able to provide an image of the dark spot on the LCD screen? As you noted, you purchased the LCD on May 11th, your 90-day Warranty expired on August 9th, and then you reported the issue to us on September 27th. That is 49 days past the warranty. But we are willing to work with you on finding a resolution. We look forward to speaking with you. Consumer Response /* (3000, 7, 2021/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business requested additional information. Photos of the dead LED portion attached. Business Response /* (4000, 9, 2021/10/06) */ We apologize for the circumstance, and are understating of your frustration. Are you able to provide an image of the dark spot on the LCD screen? As you noted, you purchased the LCD on May 11th, your 90-day Warranty expired on August 9th, and then you reported the issue to us on September 27th. That is 49 days past the warranty. But we are willing to work with you on finding a resolution. We look forward to speaking with you. Consumer Response /* (4200, 11, 2021/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Duplicate response, awaiting update after sending photos as requested.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.